Client Service Liaison- Oncology

VCA Sacramento Veterinary Referral Center (SVRC) is seeking a compassionate, highly organized, and client-focused Client Liaison to support our growing Oncology Department. This position serves as a vital connection between pet owners, referring veterinarians, and our oncology team, helping families navigate some of the most challenging moments in their pet's healthcare journey.

If you are passionate about providing exceptional service, building meaningful relationships, and making a difference for pets and the people who love them, we encourage you to apply.

About VCA Sacramento Veterinary Referral Center

SVRC is one of Northern California's premier specialty and emergency veterinary hospitals. Our collaborative team includes board-certified specialists in Medical Oncology, Radiation Oncology, Surgery, Internal Medicine, Neurology, Cardiology, Emergency & Critical Care, Rehabilitation, and more.

Our mission is to provide world-class medicine while delivering an exceptional experience for clients, patients, and referring veterinarians alike.

Position Summary

As the Oncology Client Liaison, you will serve as the primary non-clinical point of contact for oncology patients and their families. You will guide clients through the referral and treatment process, coordinate communication between departments, support appointment scheduling, and ensure a seamless, compassionate experience throughout their pet's cancer care journey.

This role requires exceptional communication skills, empathy, emotional intelligence, and the ability to thrive in a fast-paced specialty environment. Compensation is based on experience, skills, education, and credentials. Pay Range: $20-$24/hour.

Key Responsibilities

• Serve as the primary point of contact for oncology clients before, during, and after appointments.
• Coordinate new patient referrals and scheduling for Medical and Radiation Oncology services.
• Communicate with referring veterinarians regarding appointments, records, and follow-up information.
• Educate clients regarding appointment expectations, treatment timelines, and hospital processes.
• Facilitate communication between oncology doctors, technicians, and client service teams.
• Ensure medical records, referral information, and diagnostic results are received and appropriately documented.
• Perform follow-up calls to support continuity of care and enhance the client experience.
• Maintain departmental email communication and assist with oncology workflow management.
• Identify opportunities to improve the referral and communication experience for clients and referring hospitals.
• Support hospital initiatives focused on patient care, client satisfaction, and operational excellence.

Qualifications

Required

• Minimum 2 years of experience in veterinary medicine, healthcare, hospitality, or a customer-focused environment.
• Exceptional verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Demonstrated ability to handle sensitive conversations with empathy and professionalism.
• Proficiency with Microsoft Office and computer-based systems.
• Ability to work collaboratively within a multidisciplinary team.

Preferred

• Experience in specialty veterinary medicine, oncology, referral medicine, or healthcare coordination.
• Knowledge of veterinary terminology and medical records.
• Experience supporting clients through complex or emotional healthcare situations.

What Makes You Successful

• Compassionate and empathetic communicator
• Strong relationship builder
• Detail-oriented and highly organized
• Adaptable in a fast-paced environment
• Passionate about creating exceptional client experiences
• Committed to supporting patients, families, and referring veterinarians

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com