Client Service Manager

AI Digital
  • Atlanta, Georgia
    30+ days ago

    Job Description

    Job description

    • Build strong client relationships by understanding their goals and proactively addressing concerns.

    • Identify growth opportunities within small to midsize accounts to drive measurable value.

    • Review reports from the client’s perspective and resolve issues collaboratively with internal teams.

    • Manage multiple accounts efficiently, ensuring clear communication and timely deliverables.

    • Work closely with cross-functional teams (MPO, Growth, Planning) to keep projects aligned with client expectations.

    • Present campaign insights clearly and concisely, turning data into actionable recommendations.

    • Stay proficient with key digital advertising platforms (DV360, Meta, Google Ads) and adapt quickly to new tools and technologies.

    • Anticipate and resolve campaign challenges proactively, remaining flexible to client needs and market trends while continuously learning and innovating.

    Job requirements

    • 3+ years of experience in Account Management or Client Service (agency background is a strong plus).

    • Hands-on experience with programmatic advertising and a solid understanding of digital media ecosystems.

    • Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools.

    • A proactive and eager attitude.

    • Ability to handle a varied workload and occasional time pressure.

    • Excellent organizational skills — always two steps ahead.

    • Ability to work effectively both independently and as part of a team.

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    Numbers & Facts

    LocationAtlanta, Georgia

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