Client Service Manager - Water Services

CDM Smith

Raleigh, NC

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JOB DETAILS

SKILLS

Background Investigation, Budgeting, Building Permits, Business Development, Business Strategy, Chemical Engineering, Construction Administration, Consulting, Consumer Market Share, Contract Negotiation, Customer Relations, Customer Service Management, Customer Support/Service, Environmental Chemistry, Environmental Engineering, Market Share, Marketing, Professional Engineer, Proposal Development, Statutory Laws, Strategic Planning, Willing to Travel

LOCATION

Raleigh, NC

POSTED

4 days ago

**Company Overview** Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/resources/videos/meet-cdm-smith) **Join Us! CDM Smith – where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Description** CDM Smith has an exciting opportunity for an experienced driven Sr. Client Service Leader to lead client engagement and business development for water infrastructure and resource services for multiple municipal clients in the Eastern Half of North Carolina. CDM Smith has been providing water infrastructure and water resource services in the NC market for over 40 years. We have worked on some of the largest water, wastewater and related infrastructure projects for major clients throughout the area. We are looking for an individual who is driven and passionate about this industry that will help develop the strategy of how to grow our water infrastructure and water resource market. As a member of this team, you would contribute to CDM Smith's mission by: • Developing new business and maintaining high-value relationships with water and environmental infrastructure clients in the Eastern Half of NC market • Creating client engagement strategies and pursuit plans for multiple water and environmental clients • Coordinating with Sr. Regional and Corporate leadership to grow market share across targeted clients • Identifying opportunities to expand CDM Smith involvement in strategic service offerings, including planning, design, permitting, construction administration, implementation, and alternative delivery • Developing and managing proposal efforts, business strategies, presentations, and taking the lead in contract negotiations including but not limited to terms & conditions, scope, and budget • Working effectively with project managers, key technical specialists, and the marketing team as a key leader to deliver quality projects to our clients • Leading select projects within his/her technical area of expertise • Being active in professional societies **Qualifications** • Bachelor's degree in Civil, Environmental or Chemical Engineering or related discipline. • Professional engineering (PE) license. • 12 years of related experience. • Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. • Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications** • Alternative delivery experience • Proven experience in winning and managing large scale municipal water, wastewater, solid waste, and drainage projects in the North Carolina market in an Engineering/Consulting firm • Strong client relationships in the municipal water market and environmental market **Amount of Travel Required** 10% or less **EEO Statement** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Background Check and Drug Testing Information** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Min** USD $120,973.00 **Pay Range Max** USD $211,723.00 **Visa Sponsorship Available** No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position

About the Company

CDM Smith

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