Client Service Representative

Northside Animal Hospital is looking to add a compassionate and skilled part-time Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our community driven environment means you'll be given a stellar customer and patient experience.  As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

At Northside Animal Hospital, we have proudly served the greater Manchester and Hooksett communities with compassionate veterinary care since 1979. Known as "your other family doctor," we believe that philosophy extends beyond our patients and clients - it defines how we care for our team as well. We are a true family-oriented practice where collaboration, support, and respect are at the center of everything we do. Our team works together closely each day to create a positive, welcoming environment for both our clients and one another.

As a full-service general practice, we are deeply committed to work-life balance, exceptional customer service, and a calming approach to veterinary medicine that benefits both people and pets alike. We care for not only dogs and cats, but also rabbits, ferrets, bearded dragons, and many other exotic and pocket pets, allowing our team to experience a wide variety of medicine in a collaborative setting. Our doctors and staff work side-by-side - and alongside specialists when needed - to ensure every patient receives the highest standard of individualized care. At Northside, client education, teamwork, and compassion are not just priorities; they are the foundation of who we are.

Client Service Representative

Northside Animal Hospital in Hooksett, NH

$15.00 -18.00 hourly pay rate

WHAT YOU'LL DO

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly
• Individual clinics to add info that's specific to their hiring needs

Our Comprehensive benefit package includes:

• 401(k) with a total company match up to 4%, after 6 months of employment

• Flexible scheduling

• Continuing education allowance and professional development support

• Mental Health Resources

• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people
• Individual clinics to add info that's specific to their hiring needs

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.