Client Service Representative

TPI Global Solutions

Davie, FL

JOB DETAILS
SKILLS
Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Documentation, Identify Issues, Multitasking, Organizational Skills, Problem Solving Skills, Spanish Language, Time Management
LOCATION
Davie, FL
POSTED
30+ days ago
Job Title: Customer Service Representative (CSR)
Location: Davie, FL
Duration:  12+ Months Contract with possible Extension
 
Job Summary
Serve as the primary point of contact for customers in the Arbitration Hub, providing timely support, resolving issues, and ensuring a smooth customer experience.
 
Key Responsibilities
  • Handle customer queries via phone, chat, and email
  • Manage issues from identification to resolution
  • Coordinate with internal teams for escalations
  • Maintain accurate documentation and track issue status
  • Build customer relationships through problem-solving and guidance
 
Requirements
  • 1–2 years of customer service experience
  • Strong communication skills
  • Ability to multitask and stay organized
  • Calm under pressure
  • Spanish proficiency preferred

About the Company

T

TPI Global Solutions

SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:

● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems

● Professional program and project management services for large and complex projects

● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)

Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies.  Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.

COMPANY SIZE
1 to 9 employees
INDUSTRY
Computer/IT Services
FOUNDED
2016
WEBSITE
https://www.shglobalsolutions.com