Client Service Representative – Entry Level

We are a mission-driven organization committed to creating lasting impact through community programs and meaningful donor engagement. As we expand our outreach, we’re looking for a Client Service Representative to be a key liaison between our organization and our valued supporters.

This role is perfect for someone who is detail-oriented, people-focused, and passionate about making a difference through exceptional service and relationship-building in the nonprofit sector.

Key Responsibilities:

• Act as the first point of contact for donors and community members via phone, email, and written correspondence

• Provide timely, courteous, and professional responses to inquiries and requests

• Draft and send personalized thank-you notes, acknowledgment letters, campaign updates, and event invitations

• Assist in planning and executing community events, fundraising campaigns, and outreach programs

• Maintain accurate donor records and confidential information in CRM systems and databases

• Track supporter engagement and contribute to reporting on donor relations and campaign performance

• Collaborate with marketing, communications, and development teams to ensure clear, consistent messaging

• Contribute ideas to improve the donor experience and cultivate long-term relationships

• Stay informed on industry best practices in customer service and nonprofit donor engagement

Qualifications:

• Passion for nonprofit work, community outreach, or donor relations

• Strong attention to detail with excellent organization and multitasking abilities

• Clear, professional written and verbal communication skills

• Ability to manage multiple priorities in a fast-paced, mission-driven environment

• Team-oriented, proactive, and eager to contribute to a shared cause

What We Offer:

• A meaningful opportunity to support impactful community programs and donor-driven initiatives

• Hands-on experience in nonprofit communications, public engagement, and fundraising

• Inclusive, collaborative workplace culture centered on mission and growth

• Access to mentorship, skill-building, and clear paths for career advancement

• Active involvement in high-impact community events, campaigns, and development projects

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