Location: Cresson, TX (In Office)Department: Client Experience TeamReports To: Director of Client ExperiencePosition: Full-Time
Barnes Lawn Doctor Western Rim LLC is a locally owned lawn fertilization and pest control company that has proudly served the Cresson and surrounding communities for more than 24 years. We are a Christian-led, people-first organization committed to excellence, integrity, and exceptional customer service.
Our Why Serve Others- Serve Each Other- Serve Him
We are looking for professionals who take ownership of their work, communicate effectively, and understand the impact they have on our clients and team.
Position Summary
The Client Service Representative (CSR) serves as the primary communication link between our clients and the company. This role is responsible for delivering a professional, timely, and exceptional customer experience through proactive communication, problem resolution, and coordination with our Operations, Sales, and Client Experience teams.
Success in this role requires excellent communication skills, strong organization, attention to detail, and the ability to manage multiple priorities while maintaining a positive, solutions-focused attitude.
Responsibilities
- Manage daily client communications by phone, email, and text
- Execute service notification processes
- Manage communication workflows through company systems
- Respond promptly to client questions and concerns
- Process client payments and account updates
- Coordinate service requests and scheduling support
- Assist with client retention and service recovery efforts
- Maintain accurate customer documentation
- Support internal communication between departments
- Assist with overflow client communication during peak seasons
Qualifications
- Minimum of four years of customer service, client support, or call center experience
- Strong verbal and written communication skills
- Professional phone presence with excellent listening skills
- Proven ability to resolve customer concerns while maintaining trust
- Advanced computer skills and the ability to learn multiple software systems
- Excellent organizational, time management, and multitasking abilities
- Reliable transportation; this is an in-office position
What We're Looking For- The ideal candidate demonstrates:
- Personal ownership and accountability
- Professional, calm communication under pressure
- Strong attention to detail
- Consistent follow-through
- A collaborative, team-first mindset
- Adaptability and coachability
- A commitment to delivering an exceptional client experience
Benefits
- Competitive pay based on experience
- Health insurance
- Retirement plan
- Paid time off
- Ongoing training and professional development
- Advancement opportunities
- A stable, values-driven workplace with long-term career growth
Join Our Team
If you are an experienced customer service professional who enjoys helping people, solving problems, and contributing to a positive team culture, we encourage you to apply. At Barnes Lawn Doctor, every interaction matters, and every team member plays an important role in creating an exceptional client experience.
We look forward to learning more about you.
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities. * Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.