Client Service Representative - Full Time

Thank you for Considering Rock Spring Veterinary Clinic. We are a bustling 3 doctor AAHA accredited general veterinary practice in Forest Hill, MD.

We are currently seeking a full-time Client Service Representative to join our team. As a CSR you are a key member of the veterinary healthcare team and serve as the primary point of contact for our clients. This position is responsible for providing professional, compassionate and efficient client service while supporting accurate communication, scheduling, financial transactions, medical record management, and daily clinic flow.

The ideal candidate is a strong communicator who can remain professional and compassionate while managing the fast pace and competing priorities of a busy veterinary practice.

Responsibilities:

Greet clients and patients promptly on arrival and provide excellent customer service

Answer phones, emails, and other client communications

Schedule appointments accurately to help maintain efficient clinic flow.

Check clients in and out, and process payments

Maintain accurate client and patient records.

Maintain the lobby in a clean and organized way, so it is a pleasant environment for our clients and patients.

Receive prescription requests, records, client concerns and route them appropriately

Recognize urgent concerns and promptly involve the medical team when needed

Engage in effective and professional communication internally with the medical staff

Handle difficult emotional situations with empathy and professionalism

Follow established clinic policies, procedures, and confidentiality requirements.

Ability to take on additional continuous improvement projects as needed.

What we are looking for:

Excellent communication and customer-service skills

Dependability and punctuality

Strong organization and attention to detail

Ability to multi-task and prioritize in a fast paced environment

Postitive team-oriented attitude

Basic computer proficiency and the ability to learn veterinary software

Previous veterinary or medical client service experience preferred, but relevant customer-service experience will be considered.

Veterinary Medicine can be busy, emotional, and sometimes unpredictable. We are looking for someone who can provide compassionate client service, while remaining organized, accurate, and supportive of the entire veterinary team.

Full-time staff at RSVC become eligible for full medical, dental and vision benefits; employee discounts for personal pets after a 90 day introductory period. 401k after 1 year of employment. PTO and sick leave accrual begin at date of hire. Uniform scrubs provided.

Compensation range commensurate with experience and skillset. Full time CSRs can expect to work between 36-40 hours per week.

Applicants must be 18 years of age or older, and legally eligible to work in the United States.

Please upload your resume and cover letter to apply.