Client Service Representative

Veterinary Surgical Centers is looking to add a compassionate and skilled Client Service Representative to our team.

At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our supportive environment means youll get to work with a team dedicated to mentorship and growth while practicing high quality medicine!

As part of our team, youll work with the latest technology and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

At VSC, we are committed to providing world-class orthopedic and soft tissue surgery in a respectful environment that brings comfort to owners and instills confidence in primary care veterinarians. Each of our clinics shares a facility with other specialty practices, allowing for direct daily collaboration with specialists. This collaborative approach to medicine allows for the highest quality of patient care as well as opportunities for continuous learning.

With an emphasis on mentorship and hands-on learning, our center helps to prepare individuals for an impactful career in small animal surgery and rehabilitation.

Gaithersburg, Maryland, is a great place to live due to its diverse community, excellent schools, and proximity to Washington, D.C. The city offers a range of affordable housing options, making it attractive to families and young professionals. Residents can enjoy beautiful parks, outdoor recreation, and a vibrant downtown area with shops and restaurants. Gaithersburg boasts a strong local economy with opportunities in tech and healthcare, as well as easy access to public transportation like the MARC train and Metro. With its safe neighborhoods, family-friendly events, and high quality of life, Gaithersburg combines suburban comfort with urban convenience.

https://www.vscvets.com/Client Service Representative

Veterinary Surgical Centers in Gaithersburg, MD

WHAT YOULL DO

• Ensure that clients and pets feel welcome and comfortable.
• Demonstrate excellent relations with clients/pets in waiting and/or exam rooms.
• Keep clients informed of expected delays and wait times.
• Answer telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Receive and relay client correspondence and update client financial records.
• Answer clients inquiries about basic animal care questions and routine procedures.
• Handle invoices and payment transactions.
• Receive and relay telephone, fax, and email messages accurately and promptly.
• Maintain appointment schedule: set appointments with complete information, monitor schedule for accuracy, confirm appointments, follow up on missed appointments, and input of new client data into appointment schedule program.
• Maintain accuracy with cash drawer, credit card-scratch pay and CareCredit transactions.
• Flexibility in working hours is required to ensure that the job is done properly.
• Maintain the cleanliness of the front office area, ensuring all proper supplies are stocked adequately; follow daily task checklist.
• Follow hospital cleaning checklists.

BENEFITS Were passionate about helping you reach your greatest potential - both at work and at home. As a result, our compensation package is outstanding:

• Great pay with competitive medical, dental, and vision insurance coverage.
• 401K with a total company match of up to 4% - after 6 months of service.
• Generous paid time off.
• Mental Health Resources.

Plus, special benefits to utilize for your own pet:

• Pet Care: Discounts on veterinary services and products.
• Pet Diagnostics: Discounts on reference lab testing.
• Pet Food: Discounts on Purina pet foods.
• Pet Insurance: Discounts available with our preferred vendor.

REQUIREMENTS

• High school diploma or equivalent.
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required.

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support thats hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry.

Were hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

FOR MARYLAND APPLICANTS: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.