Client Service Representative - Greeter

Why Animal Clinic Northview?

At Animal Clinic Northview, we’re committed to delivering high-quality care and an exceptional client experience in a supportive, team-focused environment. Our front desk team plays a critical role in setting the tone for every visit. You’ll be part of a hospital where professionalism, compassion, and teamwork come together to create a welcoming experience for every client and patient.

About the Role

We’re looking for a full-time Veterinary Receptionist who is friendly, organized, and thrives in a fast-paced environment. In this role, you’ll be the first impression of the hospital, greeting clients, managing appointments, and ensuring every interaction is handled with professionalism and care.

This is a high-impact role where attention to detail, strong communication, and the ability to multitask are essential.

What You’ll Do

Client Experience

• Greet clients and patients with a warm, welcoming, and professional approach
• Check clients in and verify all appointment and patient information
• Ensure all paperwork is accurate, complete, and properly documented
• Provide a positive and supportive experience for every client interaction

Scheduling and Communication

• Answer incoming phone calls and assist with scheduling, questions, and requests
• Manage appointment flow, including tracking no-shows and updating schedules
• Take and relay messages to doctors and team members
• Communicate clearly and professionally with clients and staff

Administrative Support

• Maintain accurate client and patient records, including contact and medical information
• Prepare and organize daily paperwork and charts
• Process consent forms and ensure all documentation is complete and accurate
• Support front desk operations including opening and closing procedures

Team and Hospital Support

• Collaborate with clinical and administrative teams to support hospital flow
• Assist in handling emergency situations calmly and efficiently
• Maintain a clean, organized, and professional front desk environment
• Cross-train across front desk responsibilities as needed

What We’re Looking For

• Strong customer service experience
• Excellent communication skills and attention to detail
• Ability to multitask and stay organized in a busy environment
• Professional, friendly, and patient demeanor
• Team-oriented mindset with a willingness to help where needed
• Ability to remain calm and composed in urgent situations

Schedule

• Full-time position
• 8-hour shifts
• Includes evenings, weekends, and holidays as part of rotation

Compensation and Benefits

• Starting pay from $15/hour
• Shift differential opportunities available
• Health, dental, and vision benefits (eligible after 30 days)
• 401(k) options
• Paid time off and holiday pay
• Uniform allowance
• Employee pet care discounts

What Makes You Successful Here

• You create a welcoming and positive first impression
• You stay organized and detail-focused
• You communicate clearly and professionally
• You bring a calm, solutions-focused approach to your work

If you’re looking for a role where you can make a meaningful impact through client experience while supporting a collaborative veterinary team, we’d love to connect.