Administrative Skills, Call Centers, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, Editing, Electronic Medical Records, Epic Beaker (Laboratory), Epic Systems, Healthcare, High School Diploma, Laboratory, Medical Coding, Medical Office, Presentation/Verbal Skills, Specimens/Samples, Time Management, Training/Teaching, Writing Skills
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
Overview:
The Client Service Representative I collaborates with physician offices, patients, and internal customers to ensure all client needs are met accurately and efficiently. This role involves providing education on laboratory specimen requirements and addressing a wide range of inquiries, all while delivering world-class patient experience. The ideal candidate is enthusiastic about customer service and motivated to work within a patient-centric team in a healthcare environment.
Responsibilities:
Primary Responsibilities:
- Act a liaison between Beebe Healthcare Laboratories, patients, physician offices, and internal customers.
- Resolve routine customer requests with questions or services via inbound, outbound calls, or the Internet.
- Speak with patients and internal customers in a courteous, friendly, and professional manner using protocol procedures.
- Inquire, clarify, and confirm patient and internal customer requirements and understand the solution.
- Provide additional education and information as needed to patients, physician offices, and internal customers.
- Utilize the Epic EMR modules to document customer interactions and to research information required to answer questions from patients, physician offices, and internal customers.
- Notify clients of test results in a timely and accurate manner documenting notifications via Epic Beaker. Perform requisition entry functions for test requests received from external facilities.
- Participate in activities designed to improve customer satisfaction and business performance.
- Perform administrative support for entering or editing participating submitters, requisition follow-up tasks, courier dispatches, outreach supply orders, and laboratory charge review functions.
- Other clerical duties as needed.
Shifts:
- 1st Shift: 0800 - 1630
- 2nd Shift: 1000 - 1830
Qualifications:
Experience & Education Required:
- 1+ year previous experience in a contact center/call center, medical coding, or laboratory is preferred along with a High School Diploma or GED equivalent required
Competencies Skills:
Essential:
* Clear Communication Skills Both Written and Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills to Provides Customer Service to Patients, Team Members and Visitors
Credentials:
Education:
Essential:
* High school graduate or equivalent
Other Information:
Entry:
USD $16.75/Hr.
Max:
USD $25.96/Hr.