Client Service Representative

Description

Client Service Representative – Receptionist

Do you love making a difference in the lives of pets?
Do you want to work at a fabulous five-star Animal Hospital?

We are looking for an experienced Client Service Representative to join our team in a full-time position. This position could lead to further advancements within the company, depending on the experience of the candidate. Hours: 4 - 10 hour shifts per week
Pay range dependent on experience $18-20/hr

Being a Client Service Representative (CSR) in our veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to offer the best service to our clients and associates.

Essential Functions and Responsibilities:

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in waiting room
• Perform opening and closing procedures, end of day reports and deposits
• Data Entry: records, client questionnaires, referral information, etc.
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications:

• One year of experience in veterinary practice (or human medical practice) REQUIRED
• Two years’ customer service experience preferred (retail, food and beverage, etc.)
• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
• Must understand general veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
• Able to operate phone and waiting room triage to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient time management, ability to problem solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional and approachable attitude
• Must be able to work seated and or standing for a majority of day

Benefits and Perks:

• Complimentary Short Term Disability
• Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family 
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment
• Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents
• Flexible Spending Account,  Health Savings Account or Health Reimbursement Account  options 
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option (paid for by employee)
• Progyny-Fertility and Family Building Support
• Team Member Discounts for Pet Care
• Paid time off-inclusive of sick, personal, and vacation
• Digital Musculoskeletal Support
• Referral Bonus Program
• DailyPay on Demand