Client Service Representative
Beacon Hill Staffing Group, LLC
Los Angeles, CA(remote)
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JOB DETAILS
SALARY
$20 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Billing, Biology, Communication Skills, Continuous Improvement, Contract Approval, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Service Management, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Email Technology, Follow Through, Fortune 500 Customers, Inside Sales, Legal, Logistics, Order Management, Order Processing, Order/Customer Fulfillment, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Regulations, Sales Management, Sales Operations, Team Player, Time Management, Up-Selling, Writing Skills
LOCATION
Los Angeles, CA
POSTED
19 days ago
We're hiring! Beacon Hill has partnered with a growing technology company in hiring a Client Service Representative to start immediately. This is a remote position.
Responsibilities:
- Serve as the primary point of contact for assigned client accounts
- Process customer orders accurately and efficiently via phone, email, and internal systems
- Manage ongoing client relationships to ensure satisfaction, retention, and repeat business
- Monitor order status, inventory availability, and delivery timelines; proactively communicate updates or delays
- Resolve order issues, discrepancies, and client inquiries in a timely and professional manner
- Maintain accurate client, pricing, and order records in CRM and order management systems
- Coordinate with internal teams (sales, operations, logistics, billing) to ensure seamless order fulfillment
- Identify opportunities to improve the client experience and recommend process improvements
- Support account renewals, contract details, and basic upsell/cross-sell opportunities when appropriate
Requirements
- 2+ years of experience in client services, customer support, order management, or account management
- Strong attention to detail with the ability to manage multiple accounts and orders simultaneously
- Excellent verbal and written communication skills
- Proficiency with CRM systems and order processing software
- Strong problem-solving skills with a customer-focused mindset
- Ability to work collaboratively with internal teams in a fast-paced environment
- High level of organization and follow-through
- Comfortable handling order volumes, deadlines, and client expectations
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
About the Company
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