Client Service Representative

Part-Time Client Service Representative

VCA Madison Animal Hospital - Madison, NJ

Weekend Availability Required

Starting Pay: $18-$22/hour

VCA Madison Animal Hospital is looking for a friendly, dependable, and motivated Part-Time Client Service Representative (CSR) to join our team!

Our CSRs are often the first and last people our clients interact with, so we are looking for someone who can provide excellent customer service while helping keep a busy veterinary hospital organized and running smoothly.

This is a part-time position with weekend availability required. Applicants should also be comfortable with a flexible schedule that may include evenings and some holidays.

What You'll Do

As a CSR, you will help create a welcoming and positive experience for both our clients and their pets. Responsibilities include:

• Greeting clients and pets and helping direct them throughout the hospital
• Answering incoming phone calls in a friendly, professional, and timely manner
• Scheduling and confirming appointments
• Making outbound calls for follow-ups, reminders, and prospective clients
• Checking clients in and out and processing payments
• Presenting and explaining fees and available services
• Helping clients obtain medications, prescriptions, products, and services
• Answering general questions about pet care, including topics such as flea and tick prevention, heartworm prevention, housebreaking, and other non-medical needs
• Managing medical records, charts, reports, and correspondence
• Communicating closely with doctors, technicians, assistants, and fellow CSRs to keep the day moving smoothly

What We're Looking For

We are looking for someone who is comfortable working in a fast-paced, team-focused environment and genuinely enjoys helping people.

Qualified candidates should have:

• At least 1 year of customer service experience
• High School Diploma/GED or equivalent
• Excellent communication and listening skills
• Strong customer service and problem-solving skills
• Compassion for both pets and people
• The ability to stay calm, organized, and professional during busy or emotional situations
• Good judgment and decision-making skills
• The ability to learn new information, systems, and hospital procedures
• Basic proficiency with Microsoft Office
• Dependability and strong attendance
• Weekend availability - required
• Flexibility to work some evenings and holidays as needed

Veterinary or medical reception experience is a plus, but we are happy to consider candidates with strong customer service backgrounds who are excited to learn veterinary medicine.

Physical Requirements

This position may require the ability to lift up to 40 lbs. Team members may also be exposed to normal veterinary hospital conditions including animal hair, allergies, contagious diseases, loud noises, odors, animal waste, scratches, and bites.

Why Join VCA Madison?

At VCA Madison Animal Hospital, we believe the front desk is an important part of the medical team. We are looking for someone who wants to become part of a supportive hospital, build relationships with our clients, and help us provide a great experience from the first phone call through the end of the visit.

Benefits may include:

• Starting pay of $18-$22/hour, based on experience
• 401(k)
• Generous employee pet care discounts
• Training and opportunities for professional growth
• Additional VCA employee benefits based on eligibility

If you are dependable, enjoy helping people, love animals, and are looking for a part-time position where you can truly become part of a team, we would love to meet you.

Weekend availability is required for this position.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com