Client Service Representative

Key Responsibilities

• Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, scheduling appointments, and providing exceptional customer service.
• Perform client check-in and check-out, including collecting patient information, processing payments, and maintaining accurate medical records and documentation.
• Ensure seamless communication between the front and back of the hospital by coordinating information between clients, veterinarians, and support staff.
• Provide clear and compassionate client education regarding treatment plans, estimates, discharge instructions, and follow-up care.
• Coordinate patient flow, appointment scheduling, and daily workflow to support efficient hospital operations and continuity of patient care.
• Communicate client concerns, patient updates, and scheduling changes promptly to the appropriate medical team members while supporting a collaborative work environment.
• Support a variable caseload and adapt to changing hospital needs while maintaining professionalism, organization, and a high standard of client service.

About You

• At least 2 years of recent experience in veterinary medicine with no significant gaps in the field.
• Strong customer service experience with excellent verbal and written communication skills.
• Eager to learn, grow, and continuously develop new skills in a fast-paced veterinary environment.
• Collaborative team player who readily supports colleagues and contributes wherever needed.
• Compassionate, professional, and committed to building positive relationships with clients, patients, and teammates.

Benefits

• Shared impact bonus resulting from hospital profitability
• 50% discounts on care for all teammate pets *exclusions apply + free clinical exams
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs 
• 401(k) with 100% company match up to 4%
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams

Why Join Sun Valley?

• Join a collaborative, team-first culture where everyone supports one another, celebrates successes, shares knowledge, and builds lasting professional relationships.
• Thrive in a fast-paced environment with a high call and case volume, providing plenty of opportunities to stay engaged and make a meaningful impact every day.
• Enjoy flexible scheduling with a hospital that is open seven days a week, offering a variety of scheduling options to support work-life balance.
• Become part of a trusted, community-focused practice that values strong client relationships and delivering compassionate care to pets and their families.
• Work in a welcoming neighborhood surrounded by great restaurants, brunch spots, and local favorites, with a team that enjoys connecting both inside and outside the hospital.

If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.