Client Service Representative

Deliver Exceptional Care, Support Our Clients, and Grow Your Career — Join Hickory Pet Inn as a Client Service Representative!

Are you a people-person who thrives on making connections, solving problems, and supporting both pets and their families? At Hickory Pet Inn, we’re seeking someone wonderful to join us as a Client Service Representative!

What You’ll Do

As a CSR, you are often the first and last point of contact for our clients and play an essential role in ensuring a seamless experience. In this role, you will:

• Welcome clients and patients warmly, providing a positive first impression
• Answer phones, respond to emails, and schedule appointments efficiently
• Assist with check-ins and check-outs
• Maintain accurate records and ensure all client information is up-to-date
• Provide clear, compassionate communication
• Help manage a clean, organized, and welcoming front desk area

Anticipated Schedule

This is a full-time position

Compensation

• Starting at $16.00/hour

What’s in It for You?

At Hickory Pet Inn, we take care of our team in the same way we care for our patients—wholeheartedly. We offer:

• Supportive culture with social events & team-building activities
• Competitive paid time off & holiday pay
• 401(k) plan with a strong employer match

We know changing jobs can be a big step. We treat every interview as confidential, and if you’d prefer an informal conversation first, we’re happy to do that. We genuinely love what we do and welcome the chance to share our passion with you!

We’re seeking a Client Service Representative who is organized, friendly, and motivated by meaningful work. You likely have:

• Experienced in customer service (veterinary, medical, pet care, or hospitality preferred)
• Comfortable multitasking in a busy, high-energy environment
• Skilled in communication and conflict resolution
• Compassionate, empathetic, and team-oriented
• Excited to learn and grow within a supportive hospital setting

Apply today and help us continue delivering exceptional care at Hickory Pet Inn!