Client Service Representative

Cape Cod Veterinary Specialists

Ridgefield, CT

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JOB DETAILS

SKILLS

Animal Care, Billing, Calendar Management, Communication Skills, Credit Cards, Customer Experience, Customer Relations, Customer Support/Service, Data Quality, Disability Insurance, Employee Assistance Plan, Fax Machines, Flexible Spending Accounts, Green Construction, Hospital, Life Insurance, Medical Office, Multitasking, Organizational Skills, Patient Assessment, Patient Care, Personal Care, Quarrying, Record Keeping, Spreadsheets, Team Player, Treatment Plan, Veterinary Hospital, Veterinary Medicine

LOCATION

Ridgefield, CT

POSTED

Today

Description

Position at Quarry Ridge Animal Hospital

Veterinary Client Service Representative
Quarry Ridge Animal Hospital - Ridgefield, CT

Being a Client Service Representative (CSR) in a veterinary hospital takes a special kind of person-someone who can keep calm under pressure, communicate with compassion, and still remember which pet parent asked for the grain-free food.

At Quarry Ridge Animal Hospital, we've proudly cared for the pets of Ridgefield since 1992. Our practice is the only AAHA-accredited hospital in town, and we hold ourselves to high standards when it comes to both patient care and client experience.

We're looking for a CSR who thrives in a busy environment, enjoys building lasting relationships with clients, and is passionate about supporting both the medical team and our community of pet owners. Many of our team members have been with us for a decade or more, and we think that says a lot about who we are.
What You'll Be Doing:

Providing a warm, welcoming experience for every client-whether in person or over the phone
Scheduling appointments, confirming visits, and keeping records up to date and organized
Communicating clearly with pet parents and helping them understand treatment plans and invoices
Maintaining a clean, comfortable, and well-stocked front desk and lobby
Managing patient check-ins and admissions, ensuring accurate information is collected
Assisting with day-to-day operations like handling mail, reports, and referral communications

What You Bring:

1-3 years of experience in a veterinary or human medical office preferred
Confidence with basic office tech: phones, credit card terminals, faxes, and spreadsheets
Familiarity with veterinary terminology and a desire to keep learning
Strong multitasking skills, sound judgment, and a calm, solutions-focused attitude
Excellent communication skills and a naturally empathetic approach to client service
Ability to sit for extended periods, stay organized, and work as part of a supportive, collaborative team

Benefits + Perks:

Affordable medical options (with free dental) starting the first of the month after hire
401(k) with company match
FSA and HSA options
Company-paid short-term disability and life insurance
Additional voluntary coverage available for you and your family
Generous PTO and paid holidays
Personal pet care discounts
Access to a company-sponsored Employee Assistance Program

Quarry Ridge Animal Hospital moved into our purpose-built, 5,500-square-foot facility in 2001-and we've been growing ever since. We're proud of our history, proud of our team, and proud to be part of the United Veterinary Care family, which supports us in building meaningful, sustainable careers.

If you're ready to bring warmth, professionalism, and a love of animals to a team that values all three-we'd love to meet you.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

About the Company

Cape Cod Veterinary Specialists

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