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Client Service Representative

Clark Road Animal Clinic

Sarasota, FL

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JOB DETAILS
SKILLS
Animal Care, Billing, Calendar Management, Communication Skills, Computer Skills, Copying Machines, Credit Cards, Credit Processing, Customer Support/Service, Dental Insurance, Fax Machines, Flexible Spending Accounts, Food and Beverage Industry, Health Insurance, Hospital, Knowledge Base, Life Insurance, Mathematics, Medical Equipment, Mentoring, Microsoft Excel, Microsoft Word, Multitasking, Office Equipment, Patient Care, Physical Therapy, Problem Solving Skills, Record Keeping, Retail, Team Player, Time Management, Veterinary Hospital, Veterinary Medicine, Vision Plan
LOCATION
Sarasota, FL
POSTED
9 days ago

Description

Client Service Representative

Clark Road Animal Clinic is seeking a Client Service Representative to join our amazing animal practice in Sarasota, FL.

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who can deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in all front desk operations. A CSR is the client's first and last impression of Clark Road Animal Clinic and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.

Essential Functions and Responsibilities:

  • Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
  • Schedule appointments, record keeping and organization, provide estimates and invoices for payment
  • Respond with compassion and empathy in stressful and emotional situations
  • Maintain a clean and orderly lobby and front office area
  • Willingness to guide, mentor, and support fellow team members
  • Constantly advance your knowledgebase and customer service skills

Skills and Qualifications:

  • 1+ years' experience in veterinary or medical practice required
  • Minimum 2 years' customer service experience required (retail, food and beverage, etc.)
  • Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as fax machine, copy machine, and postage meter)
  • Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal,
  • Excellent communication skills with clients and team members
  • Proficient time management, ability to solve problems, learn, and handle multiple tasks
  • Enthusiastic team player with a patient, and positive professional attitude.
  • Must be able to work seated for most of the day

Benefits and Perks:

  • Complimentary Short-Term Disability
  • Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
  • Company Sponsored Employee Assistance Program (Headspace)
  • 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
  • Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents
  • Flexible Spending Account or Health Savings Account options
  • United Healthcare Dental Insurance; includes a 100% paid premium option for team members
  • United Healthcare Vision Insurance options
  • Long Term Disability option (paid for by employee)
  • Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max)
  • Team Member Discounts for Pet Care
  • Paid time off inclusive of sick, personal, and vacation
  • Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
  • Referral Bonus Program
  • DailyPay on Demand
At Clark Road Animal Clinic our approach to veterinary medicine is based on our desire to help your pet live a long, healthy life. Your pet is a vital part of your life and we are honored when you entrust us with their care. Our lifelong love of all animals motivates us to keep abreast of the latest advances veterinary medicine has to offer. From our investment in state-of-the-art medical equipment to the caring, compassionate attitude of our entire staff, we strive to always deliver the best possible care for you and your pet. We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

About the Company

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Clark Road Animal Clinic

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