Client Service Representative

Maine Veterinary Medical Center is looking to add a friendly, compassionate and skilled Client Care Specialist to our team! This is a full-time role, with a required scheduled of Wednesday-Saturday, 8am to 6pm. Availability for this schedule is required.

At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our innovative environment means you'll get to work with specialists of all stripes and practice cutting edge care!  As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Maine Veterinary Medical Center (MVMC) is a VECCS level two certified Rarebreed practice that has full in-house laboratory capabilities, a fluoroscopy suite for interventional procedures, a GE 64-slice CT, MRI, respiratory ventilator, in-house telemetric monitoring, ultrasound and endoscopy. MVMC is a multi-specialty hospital offering services in Emergency & Critical Care, Neurology, Internal Medicine, Surgery, Oncology, Cardiology, Ophthalmology, Radiology, and Rehabilitation & Sports Medicine. Our collaborative team of experienced emergency clinicians and criticalists enables us to provide advanced, high-quality care to a knowledgeable and dedicated client base. https://mvmc.vet/

OVERVIEW OF WHAT YOU'LL DO

• Greet customers as they arrive and act as the main point of contact for the hospital.
• Provide day-to-day client services of the front office and support staff throughout the office.
• Answer a busy multi-line phone system and facilitate calls to relevant departments.
• Resolve informal client issues and report on these issues to the Client Services Supervisor.
• Maintain hospital communications via email, interpersonal and PIMs software.

Our Comprehensive benefit package includes:

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off
• Continuing education yearly allowance for skills development
• Uniform allowance
• Certification fees reimbursement (eligible employees only)
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too! Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

• High school diploma or equivalent
• 2+ years of experience in customer service required: prior veterinary experience desired but not required.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Strong technical and computer skills.
• Excellent oral and written communication skills and attention to detail.
• Self-starter and team player.
• Strong client service background.
• Friendly, Professional and Compassionate!

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/