Client Service Representative -VCA Mueller

Position: Client Service Representative

Compensation: $19-21/hour based on experience

Location: VCA Mueller Pet Medical Center

7625 Freeport Blvd. Sacramento, CA 95832

Client Service Representative - VCA Mueller Pet Medical Center

Do you love people, love pets, and thrive in a fast-paced environment? We'd love to meet you!

VCA Mueller Pet Medical Center is looking for a Client Service Representative to join our team!

We are a unique 24-hour hybrid hospital that provides General Practice, Urgent Care, and Emergency services. No two days are exactly alike, and that's part of what makes working here so rewarding.

Our Client Service Representatives are often the first and last person a client interacts with, which means you play an incredibly important role in creating a positive experience for both our clients and their pets.

We're looking for someone who is friendly, confident, compassionate, organized, and able to stay calm when things get busy. If you enjoy helping people, working as part of a team, and making a difference for pets and their families, this could be the perfect opportunity for you!

What You'll Do

As a CSR, you'll help keep the front of the hospital running smoothly while providing exceptional service to our clients. Your responsibilities will include:

• Welcoming clients and their pets with a warm, professional attitude
• Answering a high volume of phone calls and helping clients navigate their pet's care
• Scheduling and confirming appointments
• Assisting with Emergency, Urgent Care, and General Practice client flow
• Communicating with clients regarding estimates, fees, payments, and hospital policies
• Processing payments and assisting with account questions
• Making follow-up calls and reaching out to prospective clients
• Recommending and assisting clients with products, prescriptions, and preventative care
• Providing general pet-care education, including flea/tick and heartworm prevention
• Maintaining accurate medical records and client information
• Working closely with doctors, technicians, assistants, and fellow CSRs to provide a seamless client experience
• Keeping the reception area and hospital environment clean, organized, and welcoming
• Helping wherever needed to support the hospital and our patients

What We're Looking For

We're looking for someone who:

• Has previous veterinary, medical, customer service, or hospitality experience (veterinary experience is a plus!)
• Truly enjoys helping people
• Is comfortable working in a fast-paced environment
• Can multitask and prioritize when things get busy
• Communicates clearly and professionally
• Is dependable, organized, and team-oriented
• Has strong attention to detail
• Is comfortable discussing finances and collecting payments
• Can remain compassionate and professional during stressful or emotional situations
• Is willing to learn and grow within the role
• Most importantly, loves animals and wants to make a difference for them and their families

Why Join VCA Mueller?

At Mueller, you're not just filling a seat at the front desk. You're an important part of the patient-care team.

You'll work alongside a dedicated team of veterinary professionals in an environment where teamwork, communication, and client care matter.

We offer competitive compensation and a comprehensive benefits package for eligible employees, including:

• Medical, dental, and vision insurance
• Paid vacation and sick time
• 401(k)
• Generous employee pet care discounts
• Opportunities for learning and professional growth
• A team environment where your contribution matters

A Little About the Role

This isn't your typical receptionist position.

Our CSRs are constantly communicating, problem-solving, multitasking, and helping clients through some of the most important moments in their pets lives. Some days are calm, some are incredibly busy, and some require you to think on your feet.

If you're someone who can handle the pace, communicate with compassion, and still smile when the lobby gets busy, we want to hear from you!

If you're ready to be part of a team that works together to provide exceptional care for pets and their people, apply today!

Current VCA associates: Please apply through Workday by selecting the Jobs Hub app or searching for "Browse Jobs."

VCA is proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please visit vcacareers.com.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com