Client Service Representative

Job Title: Client Service Representative
Job Location: 100% REMOTE
Job Duration: 6 to 12 months

Role Summary:

Work with sales and operations to coordinate and execute the provision of statements of work to clients while ensuring that all information and documents are put into centralized databases and repositories.
BASIC SUMMARY:

Work with sales and operations to coordinate and execute the provision of statements of work to clients while ensuring that all information and documents are put into centralized databases and repositories.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the primary interface for clients to gather appropriate information regarding proposals, pricing, etc.

• Ensure all required legal documents are in place.

• Coordinate communications with sales, project management, scientific staff, and clients to provide information regarding Proposals/SOWs.

• Writing/review of quotes and Proposals/Statements of Work (SOW) for all clients and liaising with Sales and Biologics Agents and Partners to ensure Proposals/SOWs are technically accurate, priced correctly, and delivered in a timely manner.

• Follow up with clients and the field and inside sales teams to ensure that proposals are complete and answer their needs.

• Participate in multi-site bid processes to ensure seamless presentation to clients.

• May attend trade shows on behalf of site to develop potential new business and present capabilities information to trade show attendees.

• Serve as backup for Sales Team, as required.

• Assist with updating, maintaining, and pulling reports from applicable databases.

• Create and maintain department files

• Perform all other related duties as assigned.

• Participate in overtime as is reasonably required for the successful completion of your role

 

 

QUALIFICATIONS:

• Education: Associate degree (A.A./A.S.) or equivalent in science, business or marketing related discipline. Bachelor’s degree preferred.

• Experience: Experience in a contract research and/or pharmaceutical setting preferred.

• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

• Other: Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals. Strong communication and interpersonal skills. Organizational skills and attention to detail required. Proficient in word processing, spreadsheet, and database software. Ability to work effectively and efficiently to meet deadlines. Understanding of business/sales process required.

 

PHYSICAL DEMANDS:

• Must regularly operate a computer and occasionally operate other office productivity machinery such as a calculator, copy machine, and computer printer.

• Regularly provides information to and receives information from/through various technologies, media, sources and contacts. Must be able to accurately exchange accurate information in these situations.

• Must occasionally move about inside the office to access file cabinets, office machinery, etc.

 

WORK ENVIRONMENT:

1. General office working conditions; the noise level in the work environment is usually quiet.