Sign upLog in
JobsJobs in PennsylvaniaJobs in Bethlehem, PACustomer Service Jobs in Bethlehem, PA

Client Service Specialist

The Panther Group

Bethlehem, PA

Apply
JOB DETAILS
SALARY
$25.92
SKILLS
Administrative Skills, Banking Services, Call Center Operations, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Customer Training, Detail Oriented, Financial Services, High School Diploma, Identify Issues, Insurance, Internet Portal, Multitasking, Problem Solving Skills, Professional Services, Record Keeping, Retail Operations, Team Player, Telephone Skills, Time Management, Wealth Management
LOCATION
Bethlehem, PA
POSTED
30+ days ago
Client Service Specialist
Location: Bethlehem, PA (Hybrid - 3 days onsite per week)

Schedule:
  • Monday-Thursday: 9:00 AM - 5:30 PM EST
  • Friday: 8:30 AM - 5:00 PM EST

We are seeking Client Service Specialists to join a growing client support team. This position focuses on assisting customers with questions and troubleshooting issues related to an online client portal while delivering a high level of customer service.

This is an excellent opportunity for individuals early in their careers who enjoy helping others, have strong communication skills, and are interested in gaining experience within a professional services environment.
Responsibilities
  • Respond to inbound customer calls regarding online account access and portal functionality.
  • Assist customers with navigation, login issues, password resets, and general troubleshooting.
  • Research customer concerns and provide timely, accurate resolutions.
  • Document customer interactions and maintain detailed records.
  • Escalate complex issues to the appropriate internal teams when needed.
  • Educate customers on portal features and available resources.
  • Maintain professionalism and confidentiality when handling customer information.
  • Support team objectives and additional service-related tasks as assigned.
Qualifications
  • High School Diploma or equivalent required.
  • Strong customer service and communication skills.
  • Comfortable speaking with customers over the phone throughout the day.
  • Basic computer proficiency and ability to learn new software applications.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Reliable, professional, and team-oriented.
Preferred Qualifications
  • Previous experience in customer service, call center operations, retail, hospitality, banking, administrative support, or a related field.
  • Interest in financial services, wealth management, insurance services, or other professional services environments.
Pay Rate:  Up to $25.92 per hour depending on experience 

#ZRPROF
#INDPROF  

About the Company

T

The Panther Group

The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.

With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.

The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.

The Panther Group celebrates 25 years of recruitment and workforce solutions expertise. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://thepanthergrp.com

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Bagger Jobs in Bethlehem, PA