Client Service Specialist

Client Service Specialist     Manage large number of incoming requests from our Strategic Clients electronically and/or by telephone    Identify and assess clients’ needs to achieve satisfaction; respond promptly to client’s inquiries and meet client timeframes    Communicate with clients through various channels, such as online portals    Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment    Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution    Obtain and evaluate all relevant information to handle inquiries and complaints    Escalate requests and unresolved issues to the designated resource as required    Keep records of customer interactions; record details of inquiries, comments and complaints    Use expertise to build strong relationships with clients (both internal and external), and create an open and accessible communication rout for free flow of information    Follow communication procedures, guidelines and policies    Provide accurate invoicing to all Strategic Clients    Identify any discrepancies between contract amounts and invoice amount and resolve any issues

Please contact account manager - Ingrid Annaert-  at ingrid.annaert@sonatatalent.com