Job Title:
Client Services Support
Job Description:
Client Service is responsible for retaining, growing, and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes:
Facilitating interactions with new and existing clients
Consulting with clients and supporting their account related queries
Building relationships and operations where needed
Ensuring adherence to internal policies and external legal/regulatory frameworks
Provide agency services (account bank, collateral agent, administrative agent, and trustee) on a diverse portfolio of project finance/structured finance transactions.
Support Account Managers in managing a wide range of transactions for international and domestic clients, varying in complexity from account bank to multi-role transactions with multiple deliverables
Identify, receive, transfer, invest and disburse trust and agency funds pursuant to the terms of the legal contracts (investment using internal and external investment firms, money movement via Fed Wires, Swift, and ACH; set up of payments)
Monitor transactions to verify borrowers compliance with reporting requirements
Interface with various internal departments such as Operations, Business Control and Compliance.
Ensure that all weekly, and monthly reporting and systems updates are reviewed, approved and complete (overdraft, ticklers, deal events, annual account reviews, etc.)
Responsible for ensuring excellent service is provided to all clients.
Manage risk through strict adherence to internal policies and procedures
Requirements:
Ability to multi-task and excellent attention to detail
Strong interpersonal and verbal/written communication skills.
Works collaboratively within the organization, as well as independently
Strong candidates may also, but are not required to, possess experience in
Project Finance and/or Corporate Trust
Experienced in trust accounts daily activity management.
Familiar syndicated loan structures, collateral & security trustee services, and administrative agent functions
Proficiency with software such as Outlook, Microsoft Excel, and PowerPoint.