Client Services Account Manager

Client Services Account Manager

Company Description

MDS Communications, one of the nation's premier telephone fundraising firms, headquartered in Mesa, Arizona, provides outbound telephone fundraising services for 20+ nationally known humanitarian non-profits such as the American Red Cross, Operation Smile, Habitat for Humanity, Mercy Ships, Covenant House, as well as well-known Christian ministries, including Focus on the Family.

Job Description

MDS Communications is looking for a full-time Account Manager (AM). AMs serve as the primary partner for a small portfolio of MDS clients, overseeing all aspects of their telephone fundraising campaigns. The ideal candidate will have experience in non-profit fundraising, annual budget development and management, and all aspects of project management including initiating, planning, executing, monitoring, and completion/reporting of client projects.

Remote candidates will be considered.

Minimum Qualifications:

• Understanding of nonprofit fundraising principles; mass-market fundraising experience preferred
• 2+ years of experience in client services, account management, fundraising, project management, or a related field
• Strong written and verbal communication skills
• Exceptional organizational skills with the ability to manage multiple projects simultaneously
• Strong analytical and quantitative skills with attention to detail
• Proficiency in Microsoft Excel and Word
• Bachelor's degree preferred
• Ability to travel occasionally
• This position includes moderate copywriting and written client communication. While a cover letter is optional, candidates are encouraged to provide a brief writing sample or cover letter demonstrating their communication style.

Key Responsibilities

• Manage day-to-day relationships for 2-3 nonprofit clients
• Coordinate the entire fundraising campaign lifecycle
• Monitor campaign performance and recommend strategic adjustments
• Prepare client reports, presentations, and campaign analysis
• Collaborate with internal operations, data, and production teams
• Lead client meetings and provide proactive communication throughout campaign lifecycles
• Support annual planning and budget discussions for assigned accounts

Starting Salary: $70K+/year DOE

How to Apply

Please submit your resume along with one of the following:

• (Optional) A cover letter or brief writing sample (200-300 words) describing your relevant experience and interest in the role. We are primarily interested in understanding your communication style, professional experience, and interest in supporting nonprofit fundraising organizations.

For more information about MDS, please visit our website www.mdscom.com