Client Services Account Reconciliation Team ART Supervisor

Aufgaben About UsWho is Mercedes-Benz Financial ServicesMercedes-Benz Financial Services part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial ServicesWorking at Mercedes-Benz Financial Services is more than a job - its an opportunity to join an innovative team where you are valued for your contributions. As an employee you will experience career development in a positive employee-centric environment. Were a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable friendly environment and relaxed inclusive culture. BenefitsWhen working at Mercedes-Benz Financial Services you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.As a new employee you will have the opportunity to take advantage of the following benefits that go beyond - beginning day oneGet Rewarded Competitive salary plus an annual bonus based on company performance andor personal yearly performanceNeed a vacation How about just some time for YOU In addition to our vacation time youll receive fifteen 15 additional corporate holidays which will allow you to celebrate religious holidays or escape to the spa Designed to be flexible we let you decide which days are most important to youRide in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease ProgramWe want you to be healthy Outstanding medical dental and vision insurance employer-paid short and long term disability plus on-site exercise facilitiesIs your family growing Enjoy generous paid Family Leave Programs - Six Weeks for New Parents Adoption Expense Reimbursement Programs - up to 6k per childWant to go back to school Tuition Assistance Scholar Program - receive up to 8k in vouchers to complete business-related coursework6k for undergraduate8k for graduateJob OverviewThe MB Account Reconciliation ART Supervisor will provide day to day leadership coaching and development as a leader to one of four ART Teams. Each team is assigned specific workflow objectives Payoff Advanced Payoff Expert and Subject Matter Expert SMESupport Teams in a high volume operational environment of daily account reconciliation for incoming receivables to ALFA portfolio accounts and suspense system including closing entries and title release requests as necessary. Supervisors will act in partnership with Accounting Lockbox Support various other operational and operational support teams in order to oversee and optimize productivity quality and process efficiency. ResponsibilitiesProvide day to day leadership and employee development for typically 6-10 employees through the execution of formal coaching sessions with road map specific coaching plans side by side assistance and on the job training. Execute performance appraisals productivity monitoring goal identification and achievement talent selection and necessary disciplinary activities. 30Provide daily oversight and case management strategies toEnsure accurate reconciliation for high volumes of receipts incoming daily to the ALFA portfolio systemMonitor ARTs suspense environments typically ranging from 3-10 Million for escalation protocols and regulatory complianceMonitor title release gate by confirming contract obligation is met prior to release for all MBFS collateral approx. 200K casesyrResponsibly monitor the LOA gate by confirming proper approval for all requests of waivers credits disbursements etc.Responsibly exercise ART Supervisor LOA to approve and process system disbursement up to 375KWork with other departments including Accounting Lockbox Support various other operational and operational support teams to analyze root cause of service andor system issues . Devise and implement continuous process improvement strategies. 15Handle escalated issues with dealers customers and internal departments. Conduct review of issues presented by requestor to close outstanding items. 10Ensure all ICS audit controls are tested regularly and that processes meet control expectations. 6 controls with potential to impact the bottom line of the business 10In representation of ART as the primary ALFA user group collaborate with ALFA Ops Support to continue refinement of ALFA ART related processes. 5 Qualifikationen QualificationsApplicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.This position requires a minimum of 3 years of overall work experience. Preferred experience includesBusiness-General 3 yearsRemarketing 1 yearCustomer Service 1 yearCollections1 yearAdditional Knowledge1 year of previous leadership experience required.EducationHigh School DiplomaGED is required Bachelors Degree is preferred. Recommended majors includeAccountingBusiness AdministrationFinanceSkillsAnalytical skillsAbility to collect data and establish facts and identify trends and variancesIT skillsTestingPC skillsMicrosoft OfficeAdditional SkillsPreferred Knowledge of the following systems and applications ALFA FAW and Title Release PortalRecommended PrerequisitesClient Services Team Leader Collections Team Leader Remarketing Team Leader Credit Fleet Services Agent Trainer Posting StatementIf you were not re-directed successfully after clicking the Apply for this job" button please click the following link to search and apply for the role on the local career portal httpsdaimler.taleo.netcareersectionexjobsearch.ftlMercedes-Benz Financial Services offers competitive salary performance-based bonuses and a full suite of benefits including 401K with match generous vacation and personal time a Mercedes-Benz car program as well as flexible work arrangements.EEOMinoritiesFemalesDisabledVetsLI-JM2