At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Customer Service Administrator to be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization.
Job Summary:
Our Client Services Administrator will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. In addition, the ideal candidate should be comfortable speaking to customers, multitask efficiently, be organized, flexible and driven.
Duties/Responsibilities:
Interacts with clients via telephone or email, to provide support and information on our services.
Collects and enters requests for new or additional services.
Case assignments & Service Scheduling
Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Performs client satisfaction calls.
Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
Attends in-service training as required by regulation.
Adheres to all agency administrative and clinical policies and procedures.
Performs other related duties as assigned.
Requirements:
Salary starts at $18 per hour
At least a year of relevant experience
eClinical Works or similar EMR experience is required
Must have experience in an office setting
Onsite, Monday through Friday, from 9:00am to 5:00pm
Must pass all state and federal background checks
A pre-employment, post conditional job offer drug screen is required for this role
Skills/Abilities:
Medical scheduling experience is required
Healthcare or Behavioral Healthcare experience is required
Excellent communication skills including active listening
Ability to multitask
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Bilingual in Spanish, Portuguese, or Creole preferred
This is NOT an entry-level position, relevant experience is required when applying.
We are open to referrals, please inquire about when speaking with your recruiter
Note: This position is initially temporary with the potential to become permanent. Benefits will be available following 90 days of successful employment.
Numbers & Facts
Location
Cherry Hill, New Jersey
Website
https://neuropathbhc.org
Skills
Administrative Skillsunmatched
Behavioral Healthunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Develop and Maintain Customersunmatched
Electronic Medical Recordsunmatched
Healthcareunmatched
Hospitalunmatched
Long-Term Careunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Outpatient Careunmatched
Portuguese Languageunmatched
Project/Program Coordinationunmatched
Regulationsunmatched
Resolve Customer Issuesunmatched
Spanish Languageunmatched
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