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Our <\/span>
Customer Service Administrator<\/span><\/b>
will provide program coordination along with performing
administrative functions for our clientele. They interact
with <\/span>
NeuroPath Healthcare Solutions<\/span><\/b>
clients by ensuring they receive the services they need
and resolving any complaints.<\/span><\/span> <\/i>
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At <\/span>
NeuroPath Healthcare Solutions<\/span><\/b>
, we provide comprehensive technology driven healthcare
solutions for healthcare organizations, including
hospitals, long term care, outpatient facilities, and
residential treatment.<\/span><\/span>
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We are focused on acquiring the best talent. We want
our <\/span>
Customer Service Administrator <\/span><\/b>
to be internally motivated and adaptive. We value our
fast -paced team dynamic and are looking for individuals
who embody our core values as a client focused
organization.<\/span><\/span>
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·<\/span>
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Interacts with clients via telephone or email, to
provide support and information on products or
services.<\/span><\/span>
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Collects and enters requests for new or additional
services.<\/span><\/span>
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Assigns and schedules services.<\/span><\/span>
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Fields client inquires and complaints; when the issue
is beyond the representative’s knowledge, forwards
to the assigned specialist or other appropriate
staff.<\/span><\/span>
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Performs client satisfaction calls.<\/span><\/span>
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Ensures that appropriate actions are taken to resolve
clients’ problems and concerns.<\/span><\/span>
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Maintains client accounts and records of client
interactions with details of inquiries, complaints, or
comments.<\/span><\/span>
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Attends in -service training as required by
regulation.<\/span><\/span>
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Adheres to all agency administrative and clinical
policies and procedures.<\/span><\/span>
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Performs other related duties as assigned.<\/span><\/span>
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Skills/Abilities:<\/b><\/span><\/span>
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<\/span><\/span><\/span><\/span> Excellent communication skills including active
listening.<\/span><\/span>
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<\/span><\/span><\/span><\/span> Service -oriented and able to resolve customer
grievances.<\/span><\/span>
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<\/span><\/span><\/span><\/span> Proficient computer skills with the ability to learn
new software.<\/span><\/span>
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<\/span><\/span><\/span><\/span> Must consent to and pass a formal background check
including fingerprinting.<\/span><\/span>
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<\/span><\/span><\/span><\/span> Bilingual (Spanish Speaking) is a plus.<\/span><\/span>
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<\/span><\/span><\/span><\/span> High school diploma or equivalent with at least three
years relevant experience<\/span><\/span>
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<\/span><\/span><\/span><\/span> Associates degree or equivalent with at least
one -year related experience.<\/span><\/span>
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<\/span><\/span><\/span><\/span> Customer service experience required.<\/span><\/span>
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