Client Services Advocate 2026-01488

Client Services Advocate 2026-01488

Salary

$27.39 Hourly

Location

Cheyenne, WY

Job Type

Permanent Full-time

Job Number

2026-01488

Department

Military Department

Division

Military Department

Opening Date

06/04/2026

Closing Date

Continuous

FLSA

Non-Exempt

Job Classification

SOVS07

• Description
• Benefits
• Questions

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

Make a meaningful impact by helping Wyomings Veterans and their families access the benefits, resources, and services they have earned through their service. In this rewarding role, you will serve as a trusted advocate and resource, guiding Veterans and their dependents through complex state and federal benefit programs while helping them navigate important decisions that can improve their quality of life.

You will assess eligibility for a wide range of benefits and services, explain available programs, assist with claims and application processes, and provide personalized support to ensure Veterans receive the assistance they deserve. Through compassionate customer service, strong communication, and a commitment to public service, you will build relationships with Veterans, family members, community organizations, and government partners to connect individuals with critical resources and opportunities.

This position offers the opportunity to make a direct difference in the lives of those who have served our country by helping them overcome barriers, access benefits, and achieve greater financial, personal, and family well-being. Every interaction provides an opportunity to honor their service while supporting their success and independence.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options

Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov

Human Resource Contact: Molly Skala / molly.skala@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Advises Veterans and their dependents of their eligibility for entitlements under various Veterans benefits acts and other relevant legislation.
• Investigate and conduct interviews, assist in the preparation and follow-up of the applications for state and federal benefits, review and file claims for veterans benefits, and follow MOU actions with Veterans Service Organizations and other state agencies for referral of inquiries, claims, and actions.
• Conducts public relations by disseminating general information for the outreach program by developing and participating in radio broadcasts, newspaper releases, and public speaking engagements and events to interested groups.
• Attends meetings and other activities of Veterans Service Organizations as assigned.
• Discusses the efforts of the Wyoming Veterans Commission.
• Coordinates activities or services with POA offices, VBA, and various other Veteran Service Providers.
• Develops and executes a working plan/schedule for the expenditure of state funds that supports travel.
• Plan travel, schedule meetings/places for assistance visits throughout the state, make hotel reservations, schedule vehicle maintenance, submit travel requests, travel reimbursement forms, time sheets, and vehicle mileage reports monthly.
• Complete all monthly ADMIN reports in a timely fashion.
• Must be able to travel within the State and out of State 50% of the time.
• Must be able to work occasional evenings or weekends as needed.

Qualifications

PREFERENCES:

Preference will be given to applicants with a Bachelors degree and experience working with clients in an office setting.

KNOWLEDGE:

• Knowledge of State and Federal veterans benefits, programs, and services.
• Knowledge of services, counseling, and advocacy.
• Knowledge of public speaking and public affairs experience.
• Knowledge of interviewing and counseling.
• Knowledge of computers, computer databases, and word processing systems.

MINIMUM QUALIFICATIONS:

Education:

Bachelors Degree (typically in Social Services)

Experience:

0-1 year of progressive work experience (typically in Victim or Client Services)

OR

Education & Experience Substitution:

3-4 years of progressive work experience (typically in Victim or Client Services)

Certificates, Licenses, Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Must be able to sit for long periods.
• Must be able to lift 25 pounds.

NOTES:

• FLSA: Non-exempt
• Please attach a DD214 with your application to be eligible for Veterans points.

Supplemental Information

007 - Wyoming Military Department - Veterans Commission

Click here to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees enjoy:

• Comprehensive health coverage - medical, dental, and vision plans for you and your family
• Voluntary Benefits - including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options - including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules - vacation, sick leave, paid FMLA and 11 paid holidays each year
• Public Service Loan Forgiveness eligibility - for those with qualifying student loans
• Training and professional development - to support your career growth and advancement
• Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program - Earn paid time off and incentives by focusing on your personal health

Know your full value.

Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation: https://compensationcalculator.wyo.gov/

WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.

Click here for detailed information or you can watch this short video to learn about our benefit package!.

01

(AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)

• High School Diploma/GED/or Equivalent
• Some college Coursework, No Degree Received
• Associates Degree
• Associates Degree and additional coursework
• Bachelors Degree
• Bachelors Degree and additional coursework
• Masters Degree
• Masters Degree and additional coursework
• Doctorate Degree
• Doctorate Degree and additional coursework
• None of the Above

02

(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3) months? (Transcripts may be required.)

• 45+ Quarter hours/30+ Semester hours
• 90+ Quarter hours/60+ Semester hours
• 136+ Quarter hours/91+ Semester hours
• 180+ Quarter hours/120+ Semester hours
• 225+ Quarter hours/150+Semester hours
• N/A

03

(SOVS07) How many years of relevant work experience or transferable skills do you have related to the job description?

• No relevant experience, but willing to learn.
• Less than one (1) year of relevant experience.
• One (1) to less than two (2) years of relevant experience.
• Two (2) to less than three (3) years of relevant experience.
• Three (3) or more years of relevant experience.

04

(AA) Describe your relevant experience below.

05

(A1) Where did you hear about this opportunity?

• Government Jobs @ www.governmentjobs.com/careers/wyoming
• Indeed
• LinkedIn
• Zip Recruiter
• Wyoming Workforce Center
• Other job sites (Wyoming at Work, Monster, etc.)
• Social Media (Facebook, Twitter, etc.)
• Newspaper/Newsletter Advertisement
• Career Fair
• Human Resources Division
• Friend or Acquaintance (Not State Employee)
• Current State Employee
• Other

06

(A1) If you selected "Current State Employee" please provide the employees first and last name, and include the department they work for if known. Please limit this response to only one employee. This employee may be eligible for a Referral bonus.

07

(A1) If you selected Other, please tell us where you heard about this opportunity.

08

(AA) VETERANS PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans preference disclosure.

• Yes
• No
• I am not a veteran

09

(AA) VETERANS PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veterans military service, and wish to claim veterans preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans preference status. By requesting veterans preference, you are certifying that you meet the statutory requirements as described in the above disclosure.

• Current State Employee
• Veteran - DD214 Attached
• Disabled Veteran (10% or more) - DD214 and Veterans Disability Determination Attached
• Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached
• None of the above

10

(A) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify. I have read and understand the above statement.

• Yes
• No

Required Question

Employer State of Wyoming

Address Human Resource Contact Information located in the

General Description Section

Statewide, Wyoming, 82002

Phone 307-777-7188

Website http://agency.governmentjobs.com/wyoming/default.cfm