Client Services and Marketing Coordinator

HR Partners is posting this full-time position for a law firm based in Buckhead, GA.

Position Summary

This position will support the Firm’s law practice by creating strong client relations and client retention, developing new clients, overseeing client satisfaction and intervening when problems occur to ensure smooth daily operations of business. The Coordinator of Client Relations and Marketing will be the Firm’s strategic point of contact for clients and community managers and establish strong relationships to further grow the Firm’s practice and maintain existing clients’ expectations and satisfaction and the Firm’s goals. This position also will be responsible for planning, implementing, coordinating and monitoring the Firm’s marketing, social media, and public relations strategy in order to ensure the Firm’s positive industry and online presence, increase Firm awareness, ensure on-going effective marketing efforts and increase clients.

In addition, this position will direct the Firm’s Academy program including organizing and facilitating training for Board members, Manager CE classes, CAM Pre-Licensing, and annual legal seminars.

To be successful in this role requires a Coordinator who is highly organized, able to resolve problematic situations effectively, creative and with excellent communication, writing and people management skills. The Coordinator should also have a keen interest in and excellent knowledge of LinkedIn, Instagram, Facebook, X, Google+ and social media best practices.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Client Services – Acts as a liaison between the Firm and current and potential clients.
• Serve as initial point of contact for potential clients to determine fit for firm, ensure conflict checks are completed and potential clients are fully vetted, facilitate initial meetings/calls with appropriate attorney and track and follow up on new leads, decisions, and referral list
• Serve as contact for manager/client related issues and support business development
• Regularly visit the major community association management companies to build and sustain strong relationships with the firm
• Oversee cross-functional work areas targeted to resolve issues raised by clients
• Support strategies and training plans to implement, improve and standardize all aspects of operations and systems to support client services, client portal and any other client interface
• Create publishing calendar for, develop article topics and ensure timely completion of articles for monthly client newsletter
• Serve as potential client contact for initial pitch by phone or email, ensure conflict checks are completed and potential clients are fully vetted, facilitate initial meetings/calls with appropriate attorney and track and follow up on new leads, decisions, and referral list
• Ensure annual update to firm engagement agreements and publish to clients by November each year.
• Marketing, Social Media and Public Relations – develop and execute the Firm’s marketing, social media and public relations strategy including Firm awareness and industry and online reputation:
• Content management - administer and regularly distribute original content across social media accounts
• Create a publishing schedule and regularly promote content through social media and public relations promotion
• Integrate all channels of marketing (social media, SEO, content marketing, email, print and digital marketing)
• Assist with crisis and negative news communications
• Promote active engagement through social media outlets by interacting with and responding to followers
• Implement, manage, and oversee on-line Firm reviews to ensure the Firm’s high ranking and positive on-line image
• Manage and oversee all social media advertising campaigns
• Research, organize and manage all Firm promotional products, gift needs and distribution
• Organize, manage and facilitate regular community manager on-site education and social events and Georgia CAI involvement to sustain positive firm awareness and relationships
• Assist associates in developing, implementing, and sustaining individual marketing plans
• Support partners in implementing and sustaining their individual marketing efforts
• Firm Website and Blog Administration including
• Keep all content and contacts up-to-date and accurate
• Maintain the Firm’s client Resource Library
• Ensure the website remains active and current
• Develop a blog post calendar and ensure effective posts are regularly published
• Develop and implement new ideas to best reflect and sustain Firm brand
• Academy – Responsible for delivering a clear vision and strategy for the Firm’s Academy.
• Implement operational / performance plan to deliver the strategic objectives based on Firm requirements
• Create and implement new idea content for classes and marketing strategies to increase attendance at all Academy classes and events
• Ensure the Academy’s strong reputation both within the Firm and the community
• Oversee development of and maintain Academy classes including certification for Real Estate Commission and State Bar continuing education approval for qualified classes, registration links, class calendar and class descriptions
• Organize all aspects for all training classes including facilitation, logistics, records and documentation, including monthly director training and quarterly manager CE classes
• Special Projects/Other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree required

• 2-5 years of related experience preferred

• Social media knowledge and understanding of SEO, GEO, web traffic metrics and social media KPI’s.

• Excellent client service skills and work ethic

• Excellent oral and written communication skills

• Organized and detail oriented

• Excellent time management skills and ability to multi-task and prioritize work in a fast- paced environment

• Ability to maintain confidentiality of privileged information

• Ability to pass a background check and drug screening in accordance with applicable laws

• Ability to commute to Buckhead

Key Skills and Competencies

• Great interpersonal, presentation and communication skills

• Excellent multitasking skills

• Analysis and assessment

• Judgment

• Problem solving

• Prudent decision making

• Planning and organization

• Time management

• Attention to detail and accuracy

• Confidentiality

• Initiative

• Integrity

• Adaptability

• Teamwork

• Budgeting

• Creative

• Planning and organizing

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

HR Partners Inc. began its history as Lowden and Associates Inc. in Atlanta, Georgia, in May of 1998, as a Human Resource Consulting and Payroll Services firm. Our first clients were two GE companies who needed to integrate recently acquired businesses into their existing businesses. We continued to grow providing Human Resource solutions, PEO and ASO services to businesses in over 19 different industries, covering over 22 states.

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