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Description
Mittera is currently seeking a Client Service Assistant to join our team! The Client Service Assistant serves as a liaison between our customer service department and the various areas of expertise across our company.
Essential Duties and Responsibilities
Learn about and understand customer-specific program processes
Process orders and monitor schedules to provide on-time product delivery
Work as liaison between the client, management and internal production departments to track and manage orders in progress
Communicate with Account Executive, Client Service Teammates, and clients about job statuses when needed, per Lead CSR direction
Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is needed
Back-up other team members when necessary
Work with the Lead CSR on account to assist other team members with daily job functions
Requirements
Required Skills and Abilities
High School degree or equivalent required; Associate Degree or certificate in business or related field preferred
1 3+ years of relevant experience required
Must be well organized, able to respond quickly to changing situations
Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision required
Effective communications skills with all levels within the organization, clients, and outside vendors
Strong computer skills and proficient in Microsoft products
Detail oriented; excels in problem identification and resolution
Able to work through customer demands and shifting priorities
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must have the ability to work effectively in stressful situations and meet stringent deadlines
Ability to use basic math skills, such as addition, subtraction, multiplication, division, measurements and critical thinking, to solve practical problems
Able to work non-traditional hours (as needed) Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 20 pounds at times.
Requires fine motor hand and arm movement, manual dexterity and coordination.
Must be able to access and navigate each department in the facility
Mittera is a leading-edge company that provides commercial and digital printing, finishing, graphic design, data analytics, direct mail processing, and fulfillment services. Mittera's full-service approach connects data-driven revelations, bar-raising creative, and expertly printed materials to give our customers' brand recognition it deserves. Competitive compensation and robust benefits plans are offered. Benefits include:
Mittera is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. All applicants must be 18 years of age or older.