Client Services Assistant - SA Surgery & Referral Coordination

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Client Services Assistant to join our dedicated Small Animal Surgery & Referral Coordination team to help facilitate exemplary patient care and quality customer service. This position is responsible for providing appropriate service for the referring veterinarian and small animal surgery client calls coming into the VHC for patient appointments and consultations. The hospital mission includes providing quality medical services to clients and training for professional veterinary students. The individual must provide services in a professional manner, is the first impression, and establish the initial contact with the caller. Working hours for this position will be Monday-Friday, 8am-5pm.

About This Role

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Client Services Assistant to join our dedicated Small Animal Surgery & Referral Coordination team to help facilitate exemplary patient care and quality customer service. This position is responsible for providing appropriate service for the referring veterinarian and small animal surgery client calls coming into the VHC for patient appointments and consultations. The hospital mission includes providing quality medical services to clients and training for professional veterinary students. The individual must provide services in a professional manner, is the first impression, and establish the initial contact with the caller. Working hours for this position will be Monday-Friday, 8am-5pm.

About Us

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit: www.ksvhc.org/about/employment/recruitment.html

Worksite Description

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed

Minimum Qualifications:

• High school diploma (or equivalent)
• One year of relevant experience
  Requirements may be met through a combination of education and experience.

Preferred Qualifications:

• Two or more years fulltime clinical veterinary experience either in general &/or specialty practice.
• Knowledge of medical terminology, diseases, and symptoms.
• Ability to multitask in a high stress environment.
• Ability to make sound decisions in a stressful situation.
• Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow.
• Strong multi-tasking skills.
• Excellent communication and strong interpersonal skills.
• Adaptable to different computer systems/advanced computer skills.
• Flexibility and willingness to help other teammates.
• A self-starter who is constantly looking for productive ways to fill downtime.
• Ability to answer multiple phone lines.
• Ability to perform word processing and data entry procedures on a personal computer.
• Willing and able to master new techniques.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

How to Apply

Please submit the following documents:

1. Resume
2. Cover Letter
3. Contact information for three professional references

Application Window

Applications close: October 20, 2026

Anticipated Hiring Pay Range

$15.50 - $16.75 per hour