Client Services Collection Team Supervisor

The Client Services & Collections Team Supervisor serves as a critical resource across two essential financial operations functions. This position is accountable for the accurate and timely processing of invoices, the coordination and maintenance of client e-billing arrangements within applicable platforms, and the support of effective cash flow management through proactive collections activities. Success in this role requires adaptability, sound judgment, and a strong commitment to supporting attorneys, strengthening client relationships, and sustaining efficient operational performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Billing Support - Prepare, review, and finalize client invoices within the firms legal billing system (Aderant), ensuring accuracy and compliance with client billing guidelines and matter-specific requirements.
• E-Billing Support - Partner with attorneys and clients to satisfy e-billing requirements, including timekeeper approval, rate approval, budget submission, invoice submission, and the resolution of invoice adjustments.
• Collections - Utilize the firms collections platform (ARCS) to monitor accounts receivable, follow up on outstanding balances, and collaborate with attorneys to resolve billing disputes in a professional and client-focused manner.
• Cross-Functional Support - Provide coverage across all three functional areas as necessary to address absences, manage periods of elevated volume, and support special projects or operational priorities.
• Process Improvement - Identify and recommend opportunities to enhance workflow efficiency, strengthen accuracy, and improve service delivery.
• Reporting - Prepare and analyze billing and collections reports for management review and decision-making.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

1. A minimum of five years of experience in legal billing, e-billing, collections, or a combination of these functions is required; prior law firm experience is essential.

2. Demonstrated proficiency with legal billing platforms, including Aderant, ARCS, and BillBlast, as well as advanced Excel capabilities to support reporting and analysis.

3. Demonstrated accountability and ownership in the execution of assigned responsibilities.

4. Highly self-motivated, disciplined, and attentive to detail.

5. Strong technical proficiency, including working knowledge of the Microsoft Office Suite.

6. Exceptional organizational, communication, and analytical capabilities.

7. Demonstrated sound judgment and effective problem-solving skills.

8. Ability to prioritize competing demands and execute responsibilities effectively in a high-volume, fast-paced environment.

9. Proven ability to work effectively within a collaborative, team-oriented environment.

10. Ability to establish and maintain strong professional relationships across a range of stakeholders.

11. Flexibility to work additional hours as business needs require.

12. Limited travel may be required.

Prior experience with Aderant, BillBlast, Prebill Viewer, and e-billing vendor platforms is strongly preferred.

Salary range $90,000 - $105,000

WORKING CONDITIONS

This position operates in a standard office environment with minimal exposure to excessive noise, dust, extreme temperatures, or similar conditions.

ADDITIONAL INFO

The information provided above is intended to describe the general nature and level of work associated with this position. It is not intended to constitute a comprehensive inventory of all responsibilities, duties, or qualifications required. All employees are expected to comply with BDBCBs information privacy and security requirements, including its acceptable use policy. These obligations are established by applicable laws and regulations, professional standards, and marketplace expectations, and apply directly to BDBCB and, through its client relationships, to its employees.