Locations Posting Location Aurora, Illinois Posting Location Bloomington, Minnesota Posting Location Brookfield, Wisconsin
City Cities Aurora Bloomington Brookfield
Country United States
Working Schedule Full-Time Work Arrangement Hybrid Travel Required 10 Relocation Assistance Available No
Posted Date 02-Feb-2026 Job ID 15063
Description and Requirements
Job Description: The Client Service Consultant II (CSCI) has overall accountability for the day-to-day administrative service support of multiple National Account clients (5,000 lives). The CSC II is part of an overall account team tasked with understanding the customers needs and wants and focused on delivering group benefit products that meet those needs along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
Key Responsibilities:
• Responds to client requests and leads projects, providing clients with alternative solutions to requests, identifying possible plan design alternatives, and acting as a liaison between the client and internal MetLife teams. • Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction. • Coordinates and facilitates client meetings in person or via conference call, preparing materials, agendas, and presentations, leading client account audits and strategic planning processes, and partnering with a financial team in the completion of client reports. • Serves as a key resource and may serve as a subject matter expert to Customer Unit and National accounts. • Partners with the Proposal Unit to research and respond to RFP questionnaires. • Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance. • Comprehends competitors products, industry trends, and legal developments impacting business. • Firm knowledge of MetLifes group products, services, and systems, and ability to apply analytical skills to the interaction of these products, services, and systems.
Essential Business Experience and Technical Skills:
• 5 years of equivalent experience within the insurance space. • 5 years of account management experience. • Excellent organizational, interpersonal, and communication skills, both written and verbal. • Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible. • General understanding of the U.S. economy and employee benefits industry. • Proficient with Microsoft Office software. • Self-motivated to learn more about the business and is proactive in personal development.
Preferred:
• Bachelors Degree. • Experience with Disability products is a strong asset. • Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible. • Ability to balance client expectations with MetLife capabilities. • Project management skills, including problem-solving, attention to detail, analytical thinking, and decisiveness.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
Expected Salary Range: $64,800 - $80,000.
This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits: We Offer:
• Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. • We offer a comprehensive health plan that includes medical, prescription drug, and vision dental insurance, and no-cost short- and long-term disability. • We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife, and 401k with employer matching, group discounts on voluntary insurance products, including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs. • Parental leave, volunteer time off, tuition assistance, and much more.
About MetLife: Recognized on Fortune magazines list of the Worlds Most Admired Companies, Fortune Worlds 25 Best Workplaces, and the Fortune 100 Best Companies to Work For, MetLife through its subsidiaries and affiliates is one of the worlds leading financial services companies providing insurance, annuities, employee benefits, and asset management to individual and institutional customers.
With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future.
United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we are inspired to transform the next century in financial services. At MetLife, its All Together Possible.
Join us.
MetLife is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, national origin, religion, creed, sex, including pregnancy, childbirth, or related medical conditions, sexual orientation, gender identity, or expression, age, disability, marital or domestic civil partnership status, genetic information, citizenship status, although applicants and employees must be legally authorized to work in the United States, uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law.
Protected characteristics.
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.