Client Services Consultant II

n

n n n n n n n nn

n

n

n nnn n n n n

n n n n n n n n n n

n

n

n n General Informationn

n

nn

n n n

n

n

n n

n

Location

Aurora, Illinois

n

n

n

n

n n n n n n n n n n n

n

n

n

n Alternative Location(s)n

n n

n

• Posting Location: Greenwood Village, Colorado
• Posting Location: Irvine, California
• Posting Location: Bellevue, Washington

n

n

n

n

n n n n n n n n n n n

n

n

n

n Working Schedulen

n n

n Full-Timen

n

n

n

n Work Arrangementn

n n

n Hybridn

n

n

n

n Travel Requiredn

n n

n 10%n

n

n

n

n Relocation Assistance Availablen

n n

n Non

n

n

n

n Graden

n n

n 10Mn

n

n

n

n Posted Daten

n n

n 28-Jul-2026n

n

n

n

n Job IDn

n n

n 19337n

n

n

n

n n n n n n n n n n n

n

n

n n Description and Requirementsn

n

nn

n n n

n

n

n n

n

The Team You Will Join

n

n

n

n n

n

Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

n

n

n

n n

n

The Opportunity

n

n

n

n n

n

The Client Services Consultant is responsible for providing administrative support and customer service to large group benefits clients across the United States. The Client Services Consultant role is a dynamic and rewarding position that offers significant opportunities to expand business acumen, deepen industry expertise, strengthen consultative problem-solving capabilities, and develop strong client relationship management skills.

As a key customer-facing role, it serves as a cornerstone in delivering exceptional service, driving customer satisfaction, supporting operational excellence, and contributing to the overall success of MetLife and our customers.

n

n

n

n n

n

Key Responsibilities

n

n

n

n n

n

• Overall accountability for: customer requests, leading projects, providing alternative solutions, consults where appropriate, identifies possible plan design alternatives, acts as a liaison between the customer and internal MetLife teams and collaborates for problem troubleshooting and resolution.
• Provides exceptional customer service to support ongoing customer delivery and customer satisfaction.
• Leads, participates, and drives resolutions where applicable in both customer- and internal-facing presentations and meetings.
• Participates in strategy meetings, establishes specific processes and reports, provides demonstrations, reviews contract documents, creates process manuals, inputs, and ensures accurate input of data in MetLife systems.
• Develops agenda and presentation materials for customer meetings.

n

n

n

n n

n

Required Qualifications

n

n

n

n n

n

• Bachelor''s Degree and a minimum of 2 years business experience or a minimum of 5 years business experience with a high school diploma or equivalent.
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint).
• Excellent organizational, interpersonal, and communication skills, both written and verbal, with strong project management. skills including problem solving, attention to detail, analytical thinking and decisiveness.
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.

n

n

n

n n

n

Preferred Qualifications

n

n

n

n n

n

• Prior experience in insurance benefits.
• Higher Education.
• Experience managing large group benefits clients.

n

n

n

n n

n

The expected salary range for this position is $64,800 - $99,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

n

n

n

n

n n n n n n n n n n n

n

n

n n

n Benefits We Offer

nOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here.

n

n

n

n n

n

About MetLife

Recognizednon Fortune magazine''s list of the "World''s Most Admired Companies",nFortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companiesnto Work For, MetLife, through its subsidiaries and affiliates, is one of thenworld's leading financial services companies; providing insurance, annuities,nemployee benefits and asset management to individual and institutionalncustomers. With operations in more than 40 markets, we hold leading positionsnin the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purposenis simple - to help our colleagues, customers, communities, and the world atnlarge create a more confident future. United by purpose and guided by our corenvalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andnThink Ahead - we're inspired to transform the next century in financialnservices. At MetLife, it's #AllTogetherPossible. Join us!

n

n

n

n

n n n n n n n n n n n

n

n

n n

n

nMetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

n

n

n

n n

n

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.

n

n

n

n

n n

nnn

n

• n n < Backn n n

nn

nn

n n n

n

n

n n Apply n

n

n

n n

n n

n nn n n n n nn n n

n

n

n

n