Client Services Coodinator

Northern Jet

Grand Rapids, MI

Apply

JOB DETAILS

SKILLS

Accounting, Aviation Industry, Catering Services, Change Management, Communication Skills, Credit and Collections, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Executive Assistant Skills , High Net Worth, Leadership, Logistics, Marketing, Multitasking, Organizational Skills, Post-Sales, Problem Solving Skills, Rentals, Retail, Revenue Growth, Safety/Work Safety, Sales, Sales Management, Sales Strategy, Schedule Development, Time Management, Travel Planning, Truck Driver, Vehicle Fleets

LOCATION

Grand Rapids, MI

POSTED

2 days ago

About Northern Jet:

Personal. Private. Authentic. Northern Jet is a private aviation company with over 31 years of experience, offering personalized luxury travel with a focus on safety, convenience, and quality. We operate a fleet of 40+ jets and hold an ARGUS Platinum safety rating. Northern Jet's mission is to deliver seamless, client-focused travel experiences.

About this Role:
The Client Services Coordinator serves as the primary liaison for retail clients post-sale, ensuring a seamless, high-touch experience from trip booking throughpost-flight follow-up. This role directly supports the VP of Sales by owning client communication, trip coordination, and service execution, allowing sales leadership to remain focused on revenue generation.

This individual is responsible for delivering a white-glove client experience, coordinating all trip details, and acting as the central communication hub between clients, internal teams, and third-party operators.

Success in this role is measured by client satisfaction, operational accuracy, responsiveness, and the seamless execution of trips.

Location: Orlando, Florida or Grand Rapids, Michigan

Schedule: Monday-Friday with on call availability on evenings and weekends.

Key Duties and Responsibilities
Client Experience & Communication

Serve as the primary point of contact for all retail clients once a trip is booked
Deliver prompt, polished, and proactive communication throughout the lifecycle of each trip
Ensure clients are informed of all itinerary updates, changes, or disruptions
Follow up with clients post-trip to gather feedback and reinforce relationships

Trip Coordination & Execution

Assist in creating and processing trip bookings
Gather and confirm all required passenger details, including:
Passenger manifests
Catering preferences
Ground transportation (rental vehicles, chauffeur services)
Special accommodations
Ensure preliminary itineraries are distributed immediately upon booking
Ensure final itineraries are sent no later than 24 hours prior to departure

Operational Coordination

Partner closely with:
- Trip Support
- Flight Crew
- Scheduling and Operations Teams to ensure seamless execution of all on-fleet retail trips
Coordinate with off-fleet operators, ensuring:
- All manifest and schedule changes are confirmed prior to client communication
- Accurate and timely updates across all parties

Financial Coordination

Track and ensure client payments are received by required deadlines
Coordinate with Accounting to:
- Reconcile trip-related expenses (catering, hotels, ground transport)
- Ensure timely billing and collection
For off-fleet trips, ensure operator payments are processed within required timelines

Issue Resolution & Service Recovery

Proactively communicate delays, disruptions, or changes to clients
Provide solutions and maintain a calm, professional demeanor under pressure
Ensure all service issues are resolved with a client-first mindset

Minimum Qualifications

Exceptional communication skills-polished, professional, and client-facing
Strong attention to detail with the ability to manage multiple moving pieces
High sense of urgency and responsiveness
Ability to remain composed in high-pressure or time-sensitive situations
Strong organizational and coordination skills
Service-oriented mindset with a passion for delivering luxury experiences
Ability to work cross-functionally with internal teams and external partners

The Ideal Candidate

2-5 years of experience in:
- Private aviation
- Luxury hospitality
- Concierge services
- Client relations or account management
Experience coordinating travel or logistics preferred
Familiarity with private aviation operations (Part 135/91) is a plus

Physical Requirements

May require occasional after-hours responsiveness for client needs or trip changes
Ability to manage multiple priorities in a fast-paced environment

Why This Role Matters

The Client Services Coordinator plays a critical role in delivering the high-touch, personalized experience our clients expect in private aviation. Serving as a key point of communication between clients, flight crews, vendors, and internal teams, this position helps ensure every trip runs seamlessly from start to finish. From coordinating catering and ground transportation to managing schedule changes and anticipating client needs, the Client Services Coordinator directly impacts the overall customer experience. In private aviation, exceptional service is just as important as safe operations, and this role helps build trust, strengthen client relationships, and ensure every passenger feels valued, cared for, and confident flying with our team.

Why Northern Jet?

Work with a leading private aviation company focused on exclusive experiences.
Collaborate with a dynamic marketing team in a fast-growing industry.
Opportunity to make a meaningful impact on the company's growth and brand presence.
Exposure to luxury sales strategies and high-net-worth clientele engagement.

Your Career. Your Benefits. Your Northern Jet Advantage.
At Northern Jet, we're committed to taking care of the people who keep us flying. We offer a wide range of valuable benefits, many provided at no cost to support your health, financial stability, and overall quality of life. Our benefits are designed to help you thrive both professionally and personally, so you can focus on delivering excellence in the skies and enjoying life on the ground. Our comprehensive benefits include:

80% Company-Paid Premiums for Medical, Dental, and Vision coverage with access to nationwide provider networks
Flexible Spending Accounts (FSA) for healthcare and dependent care
Health Savings Account (HSA) option with tax-advantaged savings
Wellness Programs & Discounts including LifeMart and exclusive ID90 Travel deals
Paid Time Off starting at 2 weeks PTO plus 1 week of paid sick time annually
Life and Accidental Death & Dismemberment Insurance (company-paid)
Voluntary Benefits including accident, critical illness, identity theft protection, and hospital indemnity plans
401(k) plan with a 3% company match
Short- and Long-Term Disability (company-paid)
Additional Lifestyle Perks and travel discounts designed for the aviation industry

As part of our commitment to safety and security, all candidates are required to complete pre-employment drug screening and background checks. Northern Jet also participates in the E-Verify program to confirm employment eligibility for all new hires.

Monday-Friday with on call availability on evenings and weekends.

About the Company

Northern Jet

Resume Resources

Free Resume Templates Free Resume Builder