Careerscape is recruiting on behalf of our client, a growing professional services firm in Indianapolis, for a Client Services Coordinator to join their team. This hybrid role sits at the center of the client experience, acting as the day-to-day point of contact who keeps accounts organized, requests moving, and communication clear between internal teams and the people they serve.
Day to day, this looks like juggling a steady stream of emails, calls, and scheduling requests while keeping every account detail accurate and up to date. The person who thrives here is naturally organized, calm under pressure, and genuinely enjoys being the one who makes clients feel heard and taken care of. If you like variety, clear processes, and being the go-to problem solver for a team, this role offers a great mix of structure and people-facing work.
Responsibilities
Serve as the primary point of contact for assigned client accounts
Respond to client inquiries via phone and email in a timely, professional manner
Schedule and coordinate appointments, meetings, and service deliveries
Maintain accurate client records and account documentation in the CRM system
Coordinate with internal departments to resolve client requests and issues
Prepare status reports, proposals, and correspondence for client accounts
Monitor open action items and follow up to ensure timely resolution
Process client orders, changes, and renewals accurately and efficiently
Assist in onboarding new clients and explaining service offerings
Identify opportunities to improve client satisfaction and internal processes
Requirements
Associate degree or higher preferred, or equivalent work experience
2 or more years of experience in a client-facing or administrative role
Strong verbal and written communication skills
Proficiency with Microsoft Office and CRM software such as Salesforce
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills and a customer-first mindset
Comfortable working both independently and as part of a team
Reliable and able to work a hybrid schedule in the Indianapolis area
Benefits
Medical, dental, and vision insurance
401k retirement plan with employer match
Paid time off and paid holidays
Hybrid work schedule with flexibility
Life and disability insurance options
Professional development and training opportunities
Employee assistance program
Casual dress code and collaborative office culture