Client Services Coordinator (Medical Device)

We are actively hiring for a Client Services Coordinator for a leading Medical Device company based in Irvine, CA. This is a direct hire position.

Candidates MUST have minimum 1-3 years of experience in the Medical Device, Automotive, Aerospace, or Electronics industry.

You will collaborate closely with cross-functional teams, including Sales, Accounting, Operations, and other internal departments, to ensure efficient processes and deliver exceptional customer support and operational results. This position reports directly to the Customer Service Manager.

Full-Time Schedule: Mon-Fri from 8:00am - 5:00pm (1-hour lunch)

Responsibilities:

• Support all customer service and sales supporting activities; assist with the sales and clinical teams to ensure their requests are met while staying within company guidelines and policies.
• Process and expedite quotes, sales orders, and invoices; support customers, distributors, and sales team in making decisions by providing appropriate solutions.
• Shared responsibility for the Customer Service Email Account; ensure incoming are reviewed and completed daily.
• Prepare sales reports from the company's ERP and CRM systems and update spreadsheets with pertinent information as needed (i.e., daily sales report).
• Maintain strong knowledge of our company's products and services to provide optimal support to our internal and external customers.
• Assure issues and product complaints are resolved by adhering to internal processes; escalate queries and concerns to Management as needed.
• Work cross-functionally to coordinate activities and find appropriate solutions promptly.
• Ensure that customers (internal and external) are satisfied with products and services.
• Contribute towards the achievement of company's strategic and operational objectives.
• Responsible for ensuring paper and electronic documents are maintained accurately.
• May need to work the occasional overtime hours as needed; advance notice will be provided.
• Assist Warehouse & Logistics with basic tasks as needed.

Qualifications:

• Minimum 1-3 years' experience in customer service in medical device/ healthcare/ aerospace/ automotive.
• Knowledge of physical inventory with lot numbers/serial numbers and tracking.
• Experience with Microsoft EXCEL.
• Experience with price quoting, sales orders and invoices.
• Work cohesively within the team and know when to escalate issues/concerns to Management.
• Prefer experience with QuickBooks, CRM and ERP Systems.
• Ability to work in a fast-paced company with high-pressure situations and resolve conflict.

Benefits:

• Medical/Dental/Vision Health Plans A
• 401(k) Retirement plus Company Match
• Vacation and Sick Leave

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.