Careerscape is recruiting on behalf of our client, a growing professional services firm in New York, for a Client Services Coordinator to join their hybrid team. This is a great opportunity for a detail-oriented, people-first professional to serve as a key point of contact for clients, keeping projects on track and relationships running smoothly.
Day to day, you will juggle client communications, internal coordination, and administrative follow-through in equal measure. The role suits someone who thrives on organization, enjoys problem-solving on the fly, and takes genuine satisfaction in making clients feel heard and well taken care of.
Responsibilities
Serve as the primary point of contact for assigned client accounts
Coordinate onboarding and ongoing service delivery for new and existing clients
Schedule meetings, calls, and deliverables across internal teams and clients
Track open client requests and ensure timely resolution
Prepare status reports, proposals, and client-facing documentation
Monitor client satisfaction and escalate issues to management when needed
Maintain accurate client records in the CRM system
Collaborate with sales, operations, and support teams to align on client needs
Assist with invoicing, contract renewals, and account documentation
Identify opportunities to improve client service processes
Requirements
2plus years of experience in client services, account coordination, or customer support
Strong written and verbal communication skills
Proficiency with CRM software such as Salesforce or HubSpot
Excellent organizational skills and attention to detail
Ability to manage multiple client accounts and priorities simultaneously
Comfortable working in a hybrid, fast-paced office environment
Proficiency in Microsoft Office and Google Workspace
Bachelor's degree preferred or equivalent professional experience
Problem-solving mindset with a client-first attitude
Benefits
Medical, dental, and vision insurance
401k plan with employer match
Paid time off and paid holidays
Hybrid work schedule
Professional development and training opportunities