Overview
Are you interested in health care and excited to support our rapidly growing
list of high-profile clients? Do you thrive in a fast-paced environment where
organization, communication, and coordination are key to success? Are you a
self-starter with excellent attention to detail and organizational management
skills and are adaptable to customer-driven priorities?
We are seeking a Client Services Coordinator who is a proactive self-starter
with exceptional written and verbal communication skills, strong attention to
detail, and the ability to manage multiple priorities. In this role, you will
support program operations, coordinate client-facing activities, and help drive
efficiency and consistency across projects.
As part of the Client Services team, located in Bethesda, MD, you will have the
opportunity to directly support our federal customers in accordance with
customer objectives and contract requirements. You will coordinate and organize
project activities and work closely with the Client Success Managers and
internal stakeholders to ensure consistent customer satisfaction and effective
communication across client teams. You will also learn about and support a
variety of Information Systems.
Client Services Coordinator Responsibilities (include but are not limited to):
* Support Client Success Managers in coordinating and executing client programs
and project activities.
* Assist with client meetings, including training planning, scheduling,
material preparation, and follow-up, to include documenting meeting minutes.
* Draft, edit, finalize communications and program materials, reports, and
presentations for clients and internal audiences.
* Communicate clearly and professionally in both written and verbal formats.
* Serve as a point of contact for client inquiries, providing timely and
high-quality customer support via email, phone, and Microsoft Teams.
* Coordinate training activities and support onboarding efforts for clients and
system users.
* Track and manage information system users, ensuring appropriate access and
compliance with requirements.
* Participate in meetings, presentations, and discussions as needed.
* Maintain organized records of communications and documentation.
* Embrace change; maintain an open mind and is flexible and adaptable in the
face of ambiguity and change.
* Ability to work independently, multitask, and adjust priorities.
* Proactively seek opportunities to increase knowledge, skills and abilities.
Client Services Coordinator Requirements
* Bachelor’s degree in Business or a related field preferred; relevant
experience may be substituted for education (including 2 or more years of
experience in workers’ compensation, claims administration, and/or
utilization review).
* Three (3) years of administrative or client / customer service experience.
* Advanced skills in Microsoft Office (Outlook, Word, Excel and PowerPoint) and
a desire to learn more.
* Preferred familiarity with Atlassian products, specifically Confluence and
Jira ticketing systems.
* Strong written communication skills with attention to detail.
* Excellent verbal communication and interpersonal abilities.
* Ability to tailor communication style to different audiences.
* Strong organizational and time management skills.
* Ability to handle multiple tasks and meet deadlines.
* Strong problem-solving and critical thinking skills.
* U.S. Citizenship.
* Ability to obtain and maintain a Public Trust Federal Government Security
Clearance from multiple Federal agencies.
For a career path that is both challenging and rewarding, join Sedgwick
Government Solution’s talented team. Taking care of people is at the heart of
everything we do. Our clients depend on our talented colleagues to take care of
their most valuable assets—their employees, and their customers. At Sedgwick
Government Solutions, caring counts®. Join our team of creative and caring
people of all backgrounds and help us make a difference in the lives of others.
Sedgwick Government Solutions provides a reasonable range of compensation for
roles that may be hired in jurisdictions requiring pay transparency in job
postings. Actual compensation is influenced by a wide range of factors including
but not limited to skill set, level of experience, and cost of a specific
location. For the jurisdiction noted in this job posting only, the range of
starting pay for this role is ($51K-$60K). A comprehensive benefits package is
offered including, but not limited to, medical, dental, vision, 401k and
matching, PTO, disability and life insurance, employee assistance, flexible
spending or health savings account, and other additional voluntary benefits.
To be considered for this position, please submit a resume, and complete the
application.
The information provided above has been designed to indicate the general nature
and level of work of the position. It is not a comprehensive inventory of all
duties, responsibilities, and qualifications required.
Important Information
Successful candidates will be required to undergo a financial and criminal
background check and obtain and maintain confidential-level security clearance
upon hire. We participate in the United States Federal Government E-Verify
program to confirm the employment authorization of the employee upon hire.
Search Firm Representatives
Please be advised that Sedgwick Government Solutions is not seeking assistance
or accepting unsolicited resumes from search firms for this employment
opportunity. Regardless of past practice, a valid written agreement and task
order must be in place before any resumes are submitted to Government Solutions.
All resumes submitted by search firms to any employee at Government Solutions
without a valid written agreement and task order in place will be deemed the
sole property of Government Solutions and no fee will be paid in the event that
person is hired by Government Solutions.
Government Solutions strives to make our career site accessible to all users. If
you need a disability-related accommodation for completing the application
process, please contact Government Solutions regarding accommodations.
Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action
Employer
All qualified applicants will receive consideration for employment without
regard to age, citizenship status, color, disability, marital status, national
origin, race, religion, sex, sexual orientation, gender identity, veteran
status, or any other classification protected by federal state or local laws as
appropriate, or upon the protected status of the person’s relatives, friends or
associates.
Sedgwick Government Solutions abides by the requirements of41 CFR 60-741.5(a)
[http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf]. This
regulation prohibits discrimination against qualified individuals on the basis
of disability and requires affirmative action by covered prime contractors and
subcontractors to employ and advance in employment qualified individuals with
disabilities.
Sedgwick Government Solutions abides by the requirements of41 CFR 60-300.5(a)
[http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf]. This
regulation prohibits discrimination against qualified protected veterans and
requires affirmative action by covered prime contractors and subcontractors to
employ and advance in employment qualified protected veterans.
About Sedgwick Government Solutions
Sedgwick Government Solutions is a trusted partner for federal agencies across
the U.S., helping them confidently manage risk and claims. With decades of
experience and deep regulatory expertise, we keep agencies compliant while
improving their workforces’ health and productivity. Backed by the most advanced
technology, our tailored solutions help agencies navigate the complexities of
federal risk and claims management.Sedgwick Government Solutions
[https://www.sedgwickgovernment.com/]S
Sedgwick Government Solutions