Client Services Coordinator

• 4 year degree, concentration in Business preferred
• 1-3 years of work experience – industry experience extremely helpful

Strong written and verbal communication and interpersonal skills to interact effectively with a wide range of people within and outside of COR:
1. Must be able to read, write, interpret and communicate fluently in English
2. Writing skills must be sufficient to compose and edit a variety of documents using correct spelling, grammar and punctuation with the ability to pay close attention to detail and proofread work carefully

• Strong Microsoft Office Suite with ability to learn and use new computer programs/applications
• Demonstrate commitment to providing the highest level of customer satisfaction
  Good organizational, time management, customer service and problem-solving skills:

1. Handle a high volume of detailed work with the ability to multitask
2. Ability to work accurately to meet deadlines by adapting to changes in work environment, work assignments, and/or changes in
priorities in a flexible way by working from your own initiative and/or following direction, policies, or procedures
3. Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts
4. Ability to work effectively both independently and as part of a team ensuring efficiency of projects from start to finish

• Develop and maintain a strong partnership with Sales, Design, Project Management and Warehouse to guarantee customer expectations and satisfaction 
• Check orders to ensure accuracy of all information, i.e. cost, sell, product finishes, key alike, manufacturers codes, freight, contracts, purchase and sales documents, ship to and bill to information, COM etc. 
• Ensure accuracy of manufacturer acknowledgements for correct product, finishes, specials, pricing and shipping information Maintain and provide weekly order status reports to the client and sales 
• Communicate with sales and design regularly, answer to questions, provide order information
• Track and monitor orders for ship dates, clarifications, discrepancies, and changes to ensure client receives product on time and in good condition 

   

• Monitor shipping and installation dates, generate timely delivery tickets to the warehouse Participate in weekly meetings with sales to proactively manage new orders, changes, discrepancies, punch list, issues, backlogs and invoicing 

• Prepare and submit orders for invoicing on a timely basis through the entire monthly cycle 
• Follow up on customer issues in a timely manner, such as back orders, damaged product and, track punch list progress utilizing CORE scheduler, communicating to PM
• Utilize all technology tools to support the job function
• Thorough understanding of administrative process and utilization of all internal resources

• Knowledgeable on all product lines that Workplace Resource sells

• Understand business and accounting practices and the impact it has on the Account Coordinator responsibilities

• Adapt to changes in process and responsibilities as outlined by management 

• Other duties as assigned, duties are subject to change due to personal growth, organizational development, technological/industry advancements 

• Other duties as required 

• Showroom Duties and Ordering supplies

These responsibilities are not designed to cover all responsibilities required of the employee. All duties and responsibilities may change at the discretion of Creative Office Resources at any time with or without notice.