Client Services Director

Smartsheet is looking for a high-impact Client Services Director to join our Professional Services Sales team. This role owns the end-to-end sales cycle for Smartsheet's Services Portfolio and drives customer value by positioning Smartsheet as a strategic partner. We are seeking candidates who operate by:

• leading complex, multi-solution pursuits • influencing executive stakeholders • applying value-based selling to measurable business outcomes

You will report to the Director, Customer Outcomes and this is a remote eligible role.

You Will:

• Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support • Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi-solution expansion, and long-term value creation • Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won • Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last-mile friction • Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans • Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course-correct to protect the quarter while shaping the next

You Have:

• 7 years carrying a services or solutions quota for enterprise customers, with a consistent record of closing Professional Services opportunities >$250k (seven-figure TCV experience a plus) • Proven success leading complex, multi-stakeholder, multi-solution deals and collaborating across account teams • Strong command of value-based selling (e.g., Smartsheet Value Selling, MEDDIC, Challenger) and speaking to defensible business cases/ROI tied to outcomes and CLV • Track record in territory management and account planning across Large Enterprise • Ability to travel up to 40-50%

BA/BS required; advanced degree preferred. Smartsheet experience is a plus.