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Client Services Engineer

LanceSoft Inc

Foster City, CA

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JOB DETAILS
SALARY
$46.42–$46.42 Per Hour
SKILLS
Atlassian JIRA, Bash Scripting, Best Practices, Bookkeeping, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Documentation, Endpoint Security, Engineering Change Management, Establish Priorities, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Mac Operating System, Microsoft Active Directory, Microsoft Windows Azure, Microsoft Windows Operating System, Office Equipment, Operating Systems, Presentation/Verbal Skills, Printers, Problem Solving Skills, Python Programming/Scripting Language, Scripting (Scripting Languages), ServiceNow, Single Sign-On (SSO), Slack, Software as a Service (SaaS), Systems Administration/Management, Technical Support, Ubuntu, User Interface/Experience (UI/UX), VMWare, VPN (Virtual Private Network), Virtualization Software, Windows PowerShell
LOCATION
Foster City, CA
POSTED
30+ days ago
Job Details:
Job Title: Client Services Engineer
Location: Foster City, CA
Duration: 6+ Months
Pay Range: $42.00/hour - $46.42/hour
 
at least 4 days in office
 
Position Summary:
As a member of the Client Services team, a Client Service Engineer will be responsible for company’s employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.
 
Responsibilities:
  • Provide technical support for all end user technology services via ServiceNow and Slack.
  • Research, install/implement, and upgrade internal systems and Saas platforms.
  • Support conference room systems, printers, digital signage, and other office equipment.
  • Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
  • Create and maintain documentation for internal team processes and user-facing support articles.
 
Qualifications:
  • 3 years of experience in a similar IT Support / Admin role.
  • Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
  • Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.)
  • Experience with Google Workspace administration and troubleshooting.
  • Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
  • Strong security foundation and endpoint or user best practices.
  • Experience with ServiceNow, Jira, Confluence, or similar ticketing and documentation tools.
  • Strong knowledge of Active Directory account administration.
  • Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)
  • Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
  • 1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.)
  • Exceptional verbal and written communication.
  • Strong critical thinking, problem solving, and prioritization skills.
 

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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