Client Services Engineer

Ursus, Inc.

Foster City, CA

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JOB DETAILS

SALARY

$36–$46.43 Per Hour

SKILLS

Administrative Management, Atlassian JIRA, Bash Scripting, Best Practices, Bookkeeping, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Documentation, Endpoint Security, Engineering Change Management, Establish Priorities, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Mac Operating System, Microsoft Active Directory, Microsoft Windows Azure, Microsoft Windows Operating System, Office Equipment, Operating Systems, Presentation/Verbal Skills, Printers, Problem Solving Skills, Python Programming/Scripting Language, Scripting (Scripting Languages), ServiceNow, Single Sign-On (SSO), Slack, Software Administration, Software as a Service (SaaS), Systems Administration/Management, Technical Support, Ubuntu, User Interface/Experience (UI/UX), VMWare, VPN (Virtual Private Network), Virtualization, Virtualization Software, Windows PowerShell

LOCATION

Foster City, CA

POSTED

30+ days ago

JOB TITLE: Client Services Engineer
LOCATION: Foster City, CA (Hybrid; 4 days in office/week)
PAY RANGE: $36 - $46/hr.
DURATION: 6 Months

TOP 3 SKILLS:

Minimum 3 years providing end-user support across Windows, macOS, Ubuntu, and Chrome OS environments, including troubleshooting hardware, software, and office systems.
Strong knowledge of networking fundamentals (VPN, DHCP, DNS), Active Directory administration, endpoint management (Intune, Jamf, ECM), and experience with ticketing/documentation tools like ServiceNow, Jira, or Confluence.
1 2 years of scripting experience (PowerShell, Bash, Python) with the ability to implement and troubleshoot internal systems, SaaS platforms, and client-side virtualized environments (VMware, Parallels, VirtualBox).

Job Description:
As a member of the Client Services team, a Client Service Engineer will be responsible for employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.

Responsibilities:

Provide technical support for all end-user technology services via ServiceNow and Slack.
Research, install/implement, and upgrade internal systems and Saas platforms.
Support conference room systems, printers, digital signage, and other office equipment.
Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
Create and maintain documentation for internal team processes and user-facing support articles.

Qualifications:

3 years of experience in a similar IT Support / Admin role.
Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
Familiarity with VMware and client-level virtualization software (Parallels, VirtualBox, etc.)
Experience with Google Workspace administration and troubleshooting.
Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
Strong security foundation and endpoint or user best practices.
Experience with ServiceNow, Jira, Confluence, or similar ticketing and documentation tools.
Strong knowledge of Active Directory account administration.
Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)
Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.)
Exceptional verbal and written communication.
Strong critical thinking, problem-solving, and prioritization skills.

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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About the Company

Ursus, Inc.

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