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Client Services Engineer

Artech LLC

Foster City, CA

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JOB DETAILS
SALARY
$40–$46.42 Per Hour
SKILLS
Atlassian JIRA, Bash Scripting, Best Practices, Bookkeeping, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Documentation, Endpoint Security, Engineering Change Management, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Mac Operating System, Microsoft Active Directory, Microsoft Windows Azure, Microsoft Windows Operating System, Office Equipment, Operating Systems, Printers, Python Programming/Scripting Language, Scripting (Scripting Languages), ServiceNow, Single Sign-On (SSO), Slack, Software as a Service (SaaS), Systems Administration/Management, Technical Support, Ubuntu, User Interface/Experience (UI/UX), VPN (Virtual Private Network), Virtualization Software, Windows PowerShell
LOCATION
Foster City, CA
POSTED
30+ days ago

Location:

Onsite in Foster City, CA | at least 4 days in office

Introduction

As a member of the Client Services team, you will be responsible for our employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.

Required Skills & Qualifications

  • 3 years of experience in a similar IT Support / Admin role.
  • Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
  • Familiarity with client and client-level virtualization software (Parallels, VirtualBox, etc.).
  • Experience with Google Workspace administration and troubleshooting.
  • Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.).
  • Strong security foundation and endpoint or user best practices.
  • Prior work experience at client or in client's industry.

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

  • Experience with ServiceNow, Jira, Confluence, or similar ticketing and documentation tools.
  • Strong knowledge of Active Directory account administration.
  • Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.).
  • Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.).
  • 1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.).

Day-to-Day Responsibilities

  • Provide technical support for all end user technology services via ServiceNow and Slack.
  • Research, install/implement, and upgrade internal systems and SaaS platforms.
  • Support conference room systems, printers, digital signage, and other office equipment.
  • Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
  • Create and maintain documentation for internal team processes and user-facing support articles.

Company Benefits & Culture

  • Comprehensive health and wellness benefits.
  • Opportunities for professional development and growth.
  • Inclusive and dynamic work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.

About the Company

A

Artech LLC

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