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Client Services Executive - Life Sciences

World Wide Technology

Newark, NJ

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JOB DETAILS
SALARY
$150,000–$200,000 Per Year
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Biology, Budgeting, Business Development, Cloud Computing, Communication Skills, Computer Security, Consulting, Cost Estimates, Customer Relations, Customer Satisfaction, Customer Support/Service, Distribution Warehousing, Ecosystems, Enterprise Sales, Geography, Healthcare Customer Service, Hybrid Cloud, International Sales, Leadership, Leading Edge Technology, Negotiation Skills, OEM (Original Equipment Manufacturer), Presentation/Verbal Skills, Pricing, Profit & Loss, Project Close-Out, Project/Program Management, Proposal Writing, Protective Services, Requirements Management, Resolve Customer Issues, Sales, Sales Strategy, Security Infrastructure, Service Delivery, Statement of Work (SOW), Strategic Planning, Supply Chain, Team Player, Willing to Travel, Work Breakdown Structure (WBS), Writing Skills
LOCATION
Newark, NJ
POSTED
Today
Why WWT?


At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.


Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.


With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.


Want to work with highly motivated individuals on high-performance teams? Join WWT today!


What will you be doing?


The Client Services Executive will grow WWT's Services business by leading the services sales process for assigned accounts in the East region, including development of our services business, scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, actively driving closure of opportunities with our account teams, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase.


WWT's services business consists of (but is not limited to) the following services offerings: Advisory, Lab, Supply Chain, Deployment, Strategic Resourcing, Lifecycle and AppDev services. Technology areas where services are offered include: Collaboration, Data & AI, Hybrid Cloud, Network, Storage, Compute, Security, Infrastructure Modernization & Automation.


Responsibilities:


+ Increase services profitability and revenue in assigned accounts and regions. Develop services business in assigned Healthcare accounts with some support from other team members.

+ Develop relationships with key Life Sciences clients specific to services engagement and within the overall account strategy set by the WWT account team and leaders.

+ Create and develop new services opportunities in assigned accounts and regions.

+ Work with OEM services teams to increase their awareness of the WWT's services portfolio offerings within the assigned geography.

+ Conduct detailed requirements gathering and scoping sessions with Life Sciences clients and WWT stakeholders.

+ Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology and approach.

+ Create work breakdown structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.

+ Work with any WWT internal departments as needed to create services engagements that are set up for success.

+ Develop and present statements of work that are accurate, detailed, and contractually protect WWT from "scope creep" and cost overruns.

+ Conduct difficult, customer-facing discussions to address significant scope changes.

+ Identify staffing opportunities and engage WWT Strategic Resourcing team members to pursue such opportunities.

+ Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.


Qualifications:


+ Candidates must already be living in the Northeast and willing to travel throughout the NYC and Boston Metro regions for customer engagement.

+ Bachelor's or Master's degree or equivalent experience

+ Minimum 5 years of experience selling complex Consulting Services engagements focused on Business Consulting, Cloud, Security, and Infrastructure Services.

+ 10 years of related experience defining, selling, and delivering large scale services engagements for Life Sciences clients.

+ Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders

+ Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight

+ Strong written and verbal communication skills


Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform:https://wwt.com


Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $150K to $200K. _Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary._


The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:


+ Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

+ Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

+ Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program


We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!


If you have any questions or concerns about this posting, please email taposting@wwt.com.


Equal Opportunity Employer
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

About the Company

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World Wide Technology

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