Client Services, Large Utilities - Massachusetts

Job Summary

The Client Services Affiliate provides high-level advisory support focused on client relationships, engagement strategy, and client-facing practices. This role collaborates with internal and external teams to offer strategic insight, professional judgment, and a consultative perspective informed by deep client service and industry experience. The Client Services Affiliate applies knowledge of emerging technologies, industry standards, and regulatory requirements and actively contributes to thought leadership within the organization. Engagement is on a part-time basis. Candidate should have experience working with large municipal wastewater treatment facilities and should have a primary residence in Massachusetts.

Responsibilities

• Collaborate with internal teams to provide advisory support related to client relationships and engagement strategy.
• Apply deep client service and industry experience to advise on complex client situations and relationship dynamics.
• Provide consultative guidance on engagement approaches, communication strategies, and long-term relationship management.
• Offer perspective on client trends, market considerations, and evolving client needs.
• Share experience-based insight to support strong client outcomes and satisfaction.
• Contribute to internal dialogue and thought leadership related to client services practices.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Skills and Competencies

• Ability to work independently and adapt engagement based on organizational needs.
• Advanced experience in client services, advisory, or relationship-focused roles.
• Advanced communication skills with ability to communicate across technical and non-technical audience
• Ability to apply industry and client knowledge in a strategic, consultative manner.
• Strong analytical, critical-thinking, and problem-solving capabilities.
• Ability to provide guidance to clients and internal teams in in a consultative manner.
• Sound professional judgment and discretion.

Experience

• Typically, a minimum of 20+ years of professional experience in related role, is required

Preferred Skills and Experience

• Experience managing or working for a large municipal wastewater treatment facility.

Education

• A Bachelor's degree in a technical, business, or relevant related field required.

Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location B: $115-120/hour

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.