POSITION PURPOSE :
The primary role of the Client Services Liaison is to work effectively with the public to assist them in obtaining information about, and applying for, Save the Family programs a non-profit organization that provides housing and supportive services to families in need, as well as providing information to clients needing access to Case Mangers and helping with their requests for information, by answering phones, supporting data entry, providing customer service skills to the public and clients we serve.
KEY RESPONSIBILITIES :
- Manage the telephone lines.
- Monitor the front office and manage visitors and appointments.
- Assist the public in obtaining program information, applying for the programs, and with requests for service.
- Manage a small number of required reports to include but not limited to client grievances.
- Provide appropriate referrals to clients and the public.
- Be an active and proactive liaison between the public and staff members.
- Follow Save the Family policies and procedures as outlined in the Employee Handbook
- Become familiar with the service population including diverse cultural and socioeconomic characteristic.
- Prepare and submit any required reports and monitoring activities in a timely and accurate manner.
- Adhere to STF and ARM policies and procedures .
- Greet donors and assist in accepting donations
- Greet and direct visitors and clients , public facing communication.
- Answer direct calls, take messages , transfer to designated party.
- Maintain lobby and front desk areas
- Provide support to Managers and other staff as requested
- Assist with maintaining files, file audits and file room
- Accept grievance forms and log into database for record keeping
- Prepare and receive mail
- Prepare coffee and supplies for the lobby and for staff
- Assist programs department with incoming referrals and data entry within timeline.
- Help Maintain an organized vehicle inventory tracking list as well as assist with vehicle pickup and drop-off (mechanic, carwash, other routine maintenance scheduling).
- Provide support with IT duties for ( setup, equipment tracking , IT ticket requests and more)
- Complete and processing of office supply orders , processing , maintaining tracking and completing requisition forms for finance.
OTHER KNOWLEDGE, SKILLS AND ABILITIES
- A demonstrated commitment to the mission, vision, and values of Save the Family Foundation of Arizona.
- Knowledge of community resources in Arizona preferred.
- Knowledge of Microsoft Office Suite including Word, Excel, and Outlook.
- Ability to maintain strict confidentiality.
- Professional in manner and appearance.
- Ability to manage and maintain composure in a fast-paced environment.
- Consistently organized and flexible.
MINIMUM QUALIFICATIONS
- High school diploma or GED is required.
- Experience providing customer service, preferably in the social services field.
- Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community.
- A valid Arizona driver’s license, reliable transportation, current auto insurance, and clean driving record are required.
- Be able to proficiently speak, read and write the English language.
- 21 years of age or older for liability insurance requirements.
- Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card.
- Eligible to work in the United States of America.
- Office hours are Monday through Friday 8 am – 5 pm.
NOTE :
This job description identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job related instructions and perform job related duties as may be reasonably assigned by his/her supervisor.
Organization Details:
Established in 1988, Save the Family Foundation of Arizona is a leading provider of housing, case management and supportive services to more than 650 homeless and impoverished families and children each year, annually throughout Maricopa County. We work to equip families to overcome underlying issues that lead to homelessness – ensuring stable homes, safe children and strong families because of our efforts. Join us today to help build stability and self-sufficiency in the families we serve across the county –you can help by being a volunteer, donating to the organization or advocate on behalf of those we serve.
We provide housing, case management and supportive services. Once housed, Case Managers help parents set and achieve goals geared toward ensuring the family’s long-term housing and financial stability, which often can include securing employment, moving up in the workplace, improving financial literacy, building life-skills, and mental health. The Case Manager helps the family through their entire journey to housing and self-sufficiency.
Our supportive services compliment each family’s goals and include career services, budgeting classes, parenting classes, other life-skills classes, and access to in-house mental health support. We also provide multiple supportive services to the children in our programs – all focused on halting cycles of homelessness and poverty. Supportive services are also available to families residing in ARM (Affordable Rental Movement) of Save the Family’s affordable housing program.
We appreciate your interest in Save the Family!