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Client Services Manager

BAYADA Home Health Care

Cleveland, OH

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JOB DETAILS
SALARY
$45,000–$52,000 Per Year
SKILLS
Blog, Case Management, Communication Skills, Compensation and Benefits, Computer Skills, Customer Relations, Customer Service Evaluation, Customer Service Management, Customer Support/Service, Diversity, Electronic Medical Records, Entrepreneurship, Financial Management, Health Plan, Healthcare Providers, Home Care, Information Technology & Information Systems, Insurance, Interpersonal Skills, Leadership, Medicare, Metrics, Military, Nonprofit, People Management, Sales Management, Web Browsers, Webinar
LOCATION
Cleveland, OH
POSTED
Today
You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function.* Area: Client Services* Employment Type: Full time* Published: Jun 30 2026* Location: Cleveland / OhioDescriptionBAYADA Home Health Care is seeking a Client Services Manager in our Cleveland, OH Home Health Office. If you have home health scheduling experience, this is a great opportunity to join a new and growing office with strong potential for career growth and advancement.If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.Responsibilities for a Client Services Manager:* Provide superior customer service and quality home care* Focus on managing coordination of client services and emergent scheduling issues* Manage your Client Services Manager caseload while proactively growing it* Build lasting relationships with clients, referral sources, payors and community organizations* Develop strong, communicative relationships with the team* Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)* Client Services Managers will partner with Clinical Managers to provide supervision and support to field employeesQualifications for a Client Services Manager:* Bachelor degree is preferred.* Prior knowledge of/experience with Medicare, Home Care Homebase, and OASIS a plus* Prior supervisory experience a plus* Demonstrated record of successfully taking on increased responsibility (goal achievement)* Ambition to grow and advance beyond current position* Strong computer skills required (electronic medical record)* Excellent communication and interpersonal skillsWhy you'll love BAYADA:* Base salary: a range of $45,000-$52,000 based on qualifications* BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.* Award-winning workplace: proud to be recognized as a Best Place to Work by Newsweek, Forbes, and Glassdoor.* Weekly pay* AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.* Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.* Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.* Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more* Check out our blog: Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.Apply Now Open sharing optionsSave SavedShare****

About the Company

B

BAYADA Home Health Care

We’re a nonprofit organization founded on the principle that health care gets better when people get better care at home — the place where they feel best. Helping people is our calling. Caring is in our nature. Healing is our passion.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
WEBSITE
https://jobs.bayada.com/en/

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