Client Services Manager, Home Care

Client Services Manager

Kauai Home Care | Full-Time

Join BAYADA Home Care and help lead the coordination of compassionate, reliable care for clients in the community.

Position Summary

The Client Services Manager is a key office-based leader responsible for the delivery and coordination of client services, growth and development of caseload, and ongoing case management. In this role, you will build strong relationships with clients, families, field employees, referral sources, and internal partners while helping ensure exceptional service and quality care.

Responsibilities

• Coordinate client services and manage a caseload with a strong focus on service quality, continuity, and customer experience.

• Schedule field employees based on client needs, employee availability, and competency to deliver high-quality care.

• Build and maintain strong relationships with clients, families, referral sources, payors, and community partners.

• Handle incoming service inquiries, help establish service agreements, and support authorizations and insurance-related coordination.

• Participate in recruiting and onboarding efforts for field staff.

• Respond to client questions and concerns related to service, scheduling, billing, and overall satisfaction.

• Document client and employee issues, incidents, and key interactions to support continuity of care and effective follow-up.

• Support payroll, billing, and other caseload-related administrative and fiscal responsibilities.

• Provide administrative supervision and support to field employees in partnership with office and clinical leaders.

Qualifications

• Bachelor's degree highly preferred or equivalent healthcare experience.

• Demonstrated strong interpersonal skills and a track record of goal achievement.

• Proven ability to take on increasing responsibility with positive results and a desire to grow professionally.

• Prior supervisory experience preferred.

• Healthcare, home care, or recruiting experience is a plus.

• Strong organizational skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment are important for success in this role.

• Must demonstrate characteristics of The BAYADA Way: compassion, excellence, and reliability.

Why Join BAYADA

At BAYADA, our mission is to help people have a safe home life with comfort, independence, and dignity. This role offers the opportunity to make a meaningful impact by supporting both clients and field employees while helping a local office grow and thrive through service excellence and strong relationships.

Salary: $45-60k depending on experience.

#LIRX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.